Captain's Club Hotel & Spa

Breakfast sat morning freshly cooked and plenty of fruit ect, 2nd morning plates empty of pastries ect

Dinner and the staff were excellent

Little thing but no decaf tea in the room. Served at breakfast etc which was great

We have stayed here several occasions and it’s so nice to return again. The staff are warm and welcoming, amazing location, delicious food! We love to sit on the terrace with a nice cold glass of wine and watch the world go by!! Looking forward to our next visit!

Location, breakfast, room

Nothing

Excellent service. Great location

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Property is in a good location, vista is lovely. Room is good overall. James in reception is really good. Other reception staff good too very helpful! Breakfast is good.

Waiting staff not managed well. Not proactive to serve and upsell drinks when empty glasses on table. Slow service- impression is that staff don’t want to take orders prefer you to go to the bar.

The location is lovely right on the river. We had a very enjoyable time.

None

Great location right on the river - lots to watch so be sure to have a river view. Frequent water taxi across the river and timetabled larger water taxi to Christchurch Quay and Mudeford Sandbank (where the 500 or so beach huts are located!) Parking easy and free as a spot is reserved for you. Good English Breakfast and great choice of seasonal fruits - a real joy! Good cappuccino. Nice indoor and outside public areas. Single Double Apartment with River view lovely and spacious with good facilities, although note that the Single can get hot as there are no windows (but there is a large ‘porthole’ in the ceiling). Tower fans provided throughout and effective AC in the lounge.

Terrible sporadic wifi all over the hotel - would expect a lot better for a 4* hotel and the amount charged. Awful Minute Steak and Egg breakfast; looked and tasted like the steak has been boiled. Spa very small and really only consists of a giant, boiling hot jacuzzi.