Upstay - Pet Friendly 6BR Home with Pool Hot Tub

The hosts were helpful and communicative prior to our stay and answered any questions via the booking.com messaging function.

The best way I can describe this is a truly dreadful experience. The dishes were coated with old food, meaning everything had to be thoroughly washed before it was safe to use. The property was dirty throughout with a layer of grime on countertops and stained and dirty carpets. Worst of all, the bed linens were disgusting, with a mixture of red and brown stains that truly made us all feel unclean. Appliances were broken meaning we could not use many of the amenities. The air conditioning unit was temperamental meaning some rooms were unbearably hot. There was an insect infestation issue with insects being found everywhere throughout the property. This was so bad that leaving a single plate out for 20 minutes on the kitchen counter resulted in a swarm of what I assume were ants. We needed to keep all our food in the fridge as it was the only place we could guarantee was insect-free. The pool area's protective netting was damaged, resulting in an animal visiting during the nights. This also resulted in the pool being coated in a layer of insects, but this was often tended to when the pool cleaner would arrive. This has been such a a disappointment as this holiday was l booked for a celebration of a milestone birthday and anniversary, and this place did nothing but cast dark a shadow over the whole experience. I would not recommend staying at this property for anyone in its to current state. I would give this property the lowest possible review, and if I could score it less, I would.

Everything was great

Nothing