Lovely flat in Casinomar by Costarentals - Ref 114

Check-in experience was unacceptable. We were bombarded with emails asking for ID verification — which is fine — but then asked to provide our arrival time. Booking.com also allows guests to request a late check-out, which we did. The main issue: the host never responded to our request. We faced a serious problem — they even threatened to call the police because we disagreed with the check-out time. There was no attempt to negotiate or show any understanding. This behavior is unacceptable. The next guest was scheduled to arrive at 4:00 PM. We only asked for a short extension — to leave around 1:30 or 2:00 PM. Instead, we were treated with complete disrespect — we were hung up on during phone calls. The cleaning staff clearly does not do their job. The apartment was in a disgusting state: we found a soiled pair of underwear in the children’s bedroom. The bedding was in terrible condition — the sheets were yellow and worn out, and the sofa was not a sofa bed as advertised. The mattress quality was very poor, and it was impossible to communicate with the rental managers. Overall, the experience was deeply disappointing and absolutely not up to standard.

L’expérience de check-in a été totalement inacceptable. Nous avons reçu une avalanche d’e-mails pour la vérification d’identité — ce qui est compréhensible — puis on nous a demandé notre heure d’arrivée. Booking.com permet également de faire une demande de départ tardif, ce que nous avons fait. Le problème principal : le propriétaire n’a jamais répondu à notre demande. Nous avons ensuite été confrontés à une situation très grave : ils ont menacé d’appeler la police simplement parce que nous n’étions pas d’accord avec l’heure de départ. Il n’y a eu aucune volonté de dialogue ni de compréhension. Ce comportement est tout simplement inadmissible. Le prochain client était censé arriver à 16h. Nous avions demandé une courte prolongation, jusqu’à 13h30 ou 14h. En retour, nous avons été traités avec un manque total de respect — on nous a raccroché au nez à plusieurs reprises. Quant à la propreté de l’appartement, c’était une véritable catastrophe. Nous avons trouvé une culotte souillée dans la chambre des enfants. Les draps étaient jaunis et usés, le canapé n’était pas convertible comme annoncé, et la literie était de très mauvaise qualité. Enfin, il a été impossible de communiquer avec les responsables de la location, qui sont restés injoignables ou irrespectueux. En résumé : une expérience profondément décevante, absolument indigne du niveau attendu.

Lägenheten är spartanskt möblerad och har ett fint läge på sidogata av komplexet, lugna grannar och lite trafik som knappt hörs.Jättesköna sängar. Fint badrum. Nära till livsmedel,gångavstånd till havet och restauranger. Billigt med buss om man vill förflytta sig lätt till Marinan-Torremolinos-Malaga-Fuegerola mm.

Vi saknade rengöringsmedel till badrum, kök, golv, så man själv kan hålla fräscht under vistelsen . Kökshanddukar.

El apartamento es muy amplio y cuenta con todo .. muy bien ubicado para la gente que no quiere amontonarse en la playa ..La playita que está cerca cuenta con un restaurante, con música.. Ambiente agradable . La piscina inmejorable , muy limpia y calentita.y super grande con poca gente. La agencia respondió con rapidez a mis dudas . Repetiremos sin duda !!!!! Hay un Lidl en frente

Todo muy cómodo, las habitaciones muy limpias al igual que las instalaciones en general, la piscina hermosa, enfrente un supermercado con buenos precios, a unas cuadras de la playa, en bus pasa en la esquina para llegar a cualquier lugar de Málaga. Sin duda volveremos!

pool area was very nice, Lidl across the street, few free parking spots in front of the complex with a nice Bar just outside the gate, little bit far from center(20-30m walk), but quiet as well, apartment was very nice, clean with everything that we could need, communication was quick, we enjoyed the stay and would come back anytime

we didnt have chip for pool area and some of the days lifeguards were not happy to open the doors for us

Spacious and clean Good shower Fully equipped kitchen

Poor quality single beds/mattresses Poor quality pillows No window covering in living area for anyone sleeping on the sofa bed We weren’t informed that the pool was closed due to the drought. I chased that up once we got there. View was of a building site ( new supermarket)

Nothing really beautiful flat in torrequebrada is not true. We stayed in a apartment overlooking the road busy traffic and electric gate above the apartment always opening 24/7 . Not first line as in description 2nd or 3rd line. And 1 bathroom not 2 as described. Furniture old and needs renewing. Chairs to dining table totally worn-out and uncomfortable. Bed sofa stained and looks disgusting. Beach all rocks nearest apartment. Have to drive a few kilometres to get a decent beach. All in all never go back to this apartment not worth the money.

All of it location decor the lot not a lovely apartment as described