Southern Inn By OYO Walterboro I-95

Everything

Everything

Everything

Perfect for one night stay ! Not the ritz Carleton but clean sheets / hot water / friendly staff

Everything is very nice

I try checking in on sunday. But the office lady was not in. I got there a bit late about 10pm. The number i call 931-982-2259 and 843-538-2280 posted at the door. she said there was no more room availible. But i reserved it few days prior for 7day stay and paid in advance. So I don't understand how i lost my reservation. I also called 347-752-4172 their help center to see whats going on with my reservation and get refund since the office lady said there were no room availible even though I paid in advance. I never got my full refund since it was not me that cancelled the reservation, I should have got full refund. Still waiting on my full refund

Everything

Made this reservation through Expedia and paid full amount at time of reservation. The office was dark and locked when I arrived. There was a hand written note on the door stashing there was no vacancy (misspelled). I called OYO and spoke to a representative who put me on hold while they tried to call a local property owner. They could not reach anyone. When they came back on the line with me they apologized for my situation and promised to “escalate” to the management. I called Expedia and they said much the same promising to pursue a refund. I eventually received an email that said that even though OYO (the chain) was saying I should get a refund the property owner was not providing a refund. While I was waiting at the hotel a second traveler arrived and was in the same situation.