Xuan Keo place house 2

Good location, excellent service always accommodating and at hand for all your needs.

The room was spacious, comfortable bed, toiletries and a fridge provided. The staff were very friendly and helpful, without the issues we mention we would have given a much higher rating.

The room was filled with mosquitoes every day, presumably because of cleaning staff leaving the door open while they clean. Each night we killed more than 10 mosquitos and had to apply repellent before bed. There was clearly a problem with the plumbing during our stay, not sure if this has since been fixed but if it had we would have been much happier. The toilet would often not flush properly, instead just filling the bowl with water and draining very slowly. Usually I would attribute this to a blockage from toilet paper or something else, but the problem was intermittent - sometimes it would flush with no problem but then later it would go back to being blocked. The worst issue though was the smell in the room, which was absolutely unbearable. It stank of raw sewage every night we stayed, we think coming from the toilet as it would make bubbling/gurgling noises and then the rancid smell would fill the room very quickly. It would usually be gone during the day (maybe because the plumbing was not being used as often) but then every night around 10pm and every morning around 9am it would return. We reported this after the first night and asked for a different room, they said they would look at the room and if they couldn't fix the problem we could move. When we came back we asked if our room had been fixed, they asked us to wait in reception and then left us there for over an hour, after which time we just gave up. As the smell would disappear during the day, we were hopeful that the problem had been fixed, but that night it came back and we had to put tiger balm on our faces to cover the stench. We are used to sometimes having a drain smell in the bathrooms here, but this was so much worse and made us feel sick when we were trying to sleep. On our third and final night there not even the tiger balm could cover the smell.

Great hotel, great location, great breakfast

Nothing We tried to rebook for another day before the slow boat and it was full so couldn't book. Loved it that much we wanted to come back!

Very comfortable beds and a great location. The staff were very helpful and friendly, and booked train tickets and a scooter for us. Great choice of breakfast too!

The kind personal, the breakfasts, the localization. The nice balcony, the calm of the street. A discount was proposed since we weren't too happy with our stay.

The bathroom floor was very dirty, with mold and dirt in the joints. The bathroom sink was not working well. There were quite a lot of hairs in the bed and pillows when we arrived.

Beautiful hotel, great staff in every way. I will come back when I have a chance to come here