#01 Coleshill Townhouse Sleeps 6 NEC 7mins BHX

Location- a quite village with good amenities. Pubs and Morrisons in walking distance with more independent options on the high street. Parking for one car on driveway. Nice size, suited 3 people well. Garden would be lovely addition in warmer months. Hosts have provided lots of kitchen items to allow full self catering capability. 0.7 miles from Riverside walk. Host extremely helpful. Dropped off a few items needed through our stay.

Cleanliness. I have contacted host and they will take action on this, but the kitchen and floors were not cleaned well before our stay. I think this has been a mis communication between cleaner and host. Could have been a one off. I few broken kitchen items. Host made aware and fixing this.

Location was great

Could do with a good dust

Location perfect

nothing

nice location, close to the shops, pubs and restaurants in Coleshill, only a short drive to the NEC which is excellent for working at the shows. safe off street parking too. the rooms were comfortable and clean

Excellent location , easy access to surrounding areas and attractions

Our stay here was quite pleasant. The location is a major plus—it was so easy to grab what we needed with convenience shops and restaurants right around the corner. The host was truly amazing and very responsive, which made everything feel smooth and easy. We were also really happy to have free parking and the thoughtful extras like a coffee machine, jam, and butter. The space was generally clean, though we did notice some dust in a few corners.

Slippers weren't available, but that's understandable considering what we paid.

Close to Morrisons and a cricket ground with a park and cafe. Easy to get into the main roads to reach places for days out

Not sure where to start. The host Sophie has zero customer service skills. We entered the property and alerted her her 20/30 minutes later that the house was absolutely filthy with built up grime and dirt. Rubbish and tumbleweeds of filth under the sofa. Crumbs all under the sideboard and dining table. Entrance hallway had crumbs and hair up the skirting board and collected round the front door. Oven is dirty, extractor and cooker hob collection of grease and old food. Food stuck to the door inside the microwave. So many thick cobwebs and dead flies on window ledges and caught in cobwebs. Before we could settle into the house we had to clean what we could, hoover was blocked and has no suction and only sponges under the sink no cloths. When reported this to Sophie she simply said sorry for the inconvenience and it would be escalated to the cleaning team. I pushed that this is not acceptable we paid £541 to stay for 4 nights and we’ve had to clean the house before we can settle in it. After days back and forth she said they would refund a £20 cleaning fee which is just ridiculous, the house needs deep cleaning desperately! After two days of messaging she offers her cleaner to come out, but why should we have a stranger here when we aren’t to fix issues that should never have been anyway had the cleaner of done a good job this time and times before as the build up is not just from a previous visit but over time. I have countless videos of the dirt and dust where I could rub my hand across the surface to have a huge collection on my fingers. Unprofessional and awful; the whole experience has been very disappointing. I wouldn’t stay again in a Sophie’s Home. It wasn’t home from home at all, very unpleasant to be sitting in other people’s dirt. It won’t let me upload all the videos and photos I shared with Sophie, it’s bad very very bad. We have been robbed of a nice holiday and hard earned money for a family getaway.

Perfect size for a family of 5 - nicely furnished with super comfortable beds! Great location close to the supermarket, local pubs and shops and a short drive into Birmingham.