Cubao Manhattan HEights Unit 6H Tower B, 2BR

very kind host.

No breakfast location ok

Na

An absolutely amazing condo, and a welcome break after travelling from UK to Manila....Thank you for your hospitality 😍🇵🇭

When we eventually moved to the originally booked unit, it was as expected. But it was just 8 days left from the originally booked 16 days

A few days before our travel, we were informed our original unit (6H) was unavailable and were moved to Unit 11A, assured it would be an equivalent 2-bedroom. On arrival (7 Sept), the unit, 11A smelled strongly of insecticide, we felt unwell from the fumes, and found dead cockroaches — even in the fridge. By the next day, live cockroaches appeared and we were bitten. We reported this to the caretaker, who moved us to a 1-bedroom unit (11PQ) for two nights while 11A was fumigated. When we returned to 11A on 15 Sept, cockroaches reappeared that same evening. I sent video evidence to Ems, who apologised and said we could transfer once 6H was ready. We finally moved into our originally booked unit on 16 Sept — nine days after arrival. The constant packing and moving, exposure to insecticide fumes, and cockroach bites made this stay extremely stressful and unacceptable. Given this experience, I believe a partial refund of £200 is fair compensation for the distress, inconvenience, and health risks endured.

Nothing.

The receptionist (a certain Josie) was not friendly. She was not concerned with my problem. She even blame me for not contacting the unit owner. I was upset the way they hnadle their customer. They even refuse to call their manager. The worst people.

The location was perfect - everything is close by, malls, restaurants, coffee shops. The place is clean and tidy. The host is very accommodating with our request. Highly recommended. Would love to stay again next time!