BYTK - Casa De Familia

We are deeply disappointed with our experience, which was unfortunately overshadowed by constant issues — from attempted scams by Uber drivers and restaurants to the unacceptable situation at the villa, where multiple items were stolen and basic expectations were not met. To begin with, the cleaner did not arrive until two days after our check-in. When they finally did, only the downstairs area was cleaned. I reached out about this, only to be told that we had instructed the cleaners not to clean the upstairs — which is completely false. Furthermore, the cleaners failed to leave enough towels for our group, yet instead of addressing this, the host chose to send me photos complaining about makeup stains on the bedsheets. I found this ridiculous and insulting, especially considering this was a group of women on holiday. Makeup on sheets is not uncommon, and in all my travels, I’ve never seen this treated as an issue. The situation escalated the day before our departure. The cleaners entered the villa while we were out, and despite one room being locked (due to valuable belongings), the other three were accessible. The cleaners went through our things, touched our suitcases, and even packed our clothes inside — a complete violation of our privacy. After their visit, we noticed money missing and discovered that three sets of AirPods had been stolen. To make matters worse, the cleaners stripped the bedding and never replaced it, leaving us with bare mattresses for our final night. When I raised this concern with the host, instead of addressing our missing items or the lack of clean sheets, he threatened to report us to Booking.com over the makeup stains. Not once did he acknowledge the theft or take any responsibility for the inadequate service. To add insult to injury, upon returning to Ireland, one of my friends received a notification that her AirPods were being used in Hungary — confirming they had been taken from the villa.

The villa was amazing. Everything was spotless, modern, and comfortable. The location was great, quiet and tranquil but still a5 minute drive to supermarkets and the marina. The host was helpful and gracious. The pool and lagoon were great.