Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

Clean and friendly

I like the fact that it looked New I like the location of the property despite the retirement home or some assisted a living facility on the side where people are outside as you leave the fire pit was nice. The bed was decent to sleep in.

I did not like the fact that my room key did not work to any of the outside doors. I did not like the fact that my bathroom looked like it could’ve been a little cleaner. The housekeeping service was not friendly. It was loud noise over and under late hours of the night. I definitely will not stay again for that price. I should’ve had none of those things to complain about over $200 a night. In the room never got cold when you walked into the hallway it was hot and muggy.

The staff was very helpful and friendly. Their recommendations for restaurants were all exactly what we were looking for and exceeded our expectations. The room was clean and comfortable and we very much enjoyed the free breakfast. We will definitely stay here again when we're in the area.

The host were exceptional

It was not as clean as I expected after reading previous reviews. We found mold in the shower, crumbs on the sheets, the pool was cloudy with hair along the sides, elevators were muddy, and we found a press on nail in the bed. That morning during breakfast, I spilled a cup of coffee. I cleaned most of the spill on my own while the kitchen worker stated “ I needed to be more careful” and complained that “ now she would have to get the mop ready and the floor would be wet” to a gentlemen who went to get help from the kitchen staff. She was loud enough that she was heard from the dining area. Later, the ceiling begin to drip water as I ate my breakfast. They used a bucket to catch it .

The room and Bathroom was clean.

The beds a little uncomfortable