Air Residence-Sunset & City Views Await

Sehr gute Lage. Einchecken funktionierte problemlos.

I couldn’t like anything, since the owner decided to overbook the property.

We booked this accommodation three weeks before our arrival. Once there, we were faced with a one-hour wait just to reach the receptionist (roughly one receptionist for 200 people). When it was finally our turn, the receptionist asked us to step aside, saying there was an issue and that we needed to contact the apartment owner (for context: she owns around ten apartments in this hotel). We tried calling her repeatedly for nearly 30 minutes — no answer, no call back. At this point, it was obvious there was a problem and that the receptionist was not being fully transparent. He had the apartment keys but refused to give them to us until we had spoken to the owner by phone, despite the fact that we had a valid Booking reservation. We also tried contacting Booking by phone and via the in-app chat — again, no response. After waiting for almost another hour, I spoke with another guest who told me that this owner frequently resorts to overbooking or misleading listings, and that waiting was pointless — we should find another hotel for the night. I understandably confronted the receptionist, who is also complicit, since everyone is aware of the owner’s practices and yet nothing is done. With no help from Booking, we had no choice but to book another hotel for €90 per night — extremely expensive for Manila, but it was a last-minute booking and there were no alternatives. Conclusion: stress, frustration, tears — after a 20-hour flight, it was a perfect nightmare. Booking refunded the overbooked night (€30), but not the €90 we had to pay elsewhere (of course), claiming they could do nothing more. Many guests complain about this owner, yet Booking takes no action and ends up being complicit. In short: avoid this property at all costs — and seriously question Booking as well.

Good location

Some elevators were out of order, waiting time was enormous

N/a

The property has a pest problem with cockroaches.

Fabulous location. Amazing view. Very helpful host. I’d definitely stay here again.

Location was great! Value for money. clean condition. But there was a bit of issue going inside the property,However it was sorted straight away. We had a lovely stay! definitely coming back

no clear info regarding code entering the property

host location swimming pool shops located on the ground floor of the condominium really everything is perfect I consider this apartment my second home

without a single complaint, everything was great