Roma 23, SmartStay Rozzano

Було дуже чисто та всі необхідні речі.

Не працював кондиціонер, було дуже жарко.

Nothing. The staff are very unprofessional

NOT WORTH THE MONEY, + VERY RUDE STAFF. The staff are very unprofessional. There is a 300 euro deposit. First you pay the 15 euro tax and by then they just remove the 300 euro deposit from your card they didnt even say about it. If you want to have a stress free vacation / stay. Better book a different staycation.

The price.

The apartment maybe was nice in the past, but now it definitely needs renovation.

The apartment itself was fine.

The getting in part was bit confusing. As the check-in is online and the additional payments(tourist tax and deposit) are through separate link (felt sketchy). There are multiple codes for getting in, that you get in the check-in app, for me there was an issue with it as it was pending my verification so I didn’t know of the codes existence as it wasn’t showing before and also thought that the code from booking.com was the one, but no. In the end staff helped and explained. But maybe for future guests it could help if this is discussed prior to arrival. The last door code/lock was … maybe we just didn’t understand how to properly use it but when going out we always triple checked it as sometimes it would not lock.