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7 / 10 Guest Rating

PH - Aldea Zama Tulum w/Jacuzzi

Aldea Zama, Tulum, mx

PH - Aldea Zama Tulum w/Jacuzzi - main view

About the Property

Luxurious Accommodation
Private Jacuzzi
Convenient Location

To book your stay at PH - Aldea Zama Tulum w/Jacuzzi, experience luxury and relaxation in Tulum's vibrant surroundings.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Air conditioning
Non-smoking throughout
Free wired internet
Offsite parking discounted rates available
Internet access
Swimming nearby

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7
Very Good1 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

C
CarolinecaCA
Verified booking
review category business travellers
Standard Room
Stayed in Feb 3, 2025

"Nice apartment in Aldea Zama. No open green balcony."

7.0

This is a lovely and comfortable apartment in the pleasant area of Aldea Zama. Very quiet. Nice pool and rooftop. The TV and apartment is a nice nest, good for working. Wifi also good. Kitchen basic but had all I needed.

The balcony is COMPLETELY blocked with concrete, and this was specifically shown as an open green space in the photos. I consider this misrepresentation. As outdoor space is important to me, and I work from home, this greatly affected my trip. The management refused to give a partial refund for this, until I complained via Booking directly. Moreover, I was at one point without towels, as the shower flooded unexpectedly... as well as there was no blanket in the room, and a few other things I needed. They always responded to my messages, but NEVER came with the things to address the issues. I was lucky to find a housekeeper there that was kind enough to assist, but it was clearly not her job. So I can't say there was any support from the management. Seemed they just wanted extra money for this apartment, were not willing to properly host if not for extra money, nor take accountability for the misrepresentation in the advertisement. That was disappointing, bc otherwise I truly enjoyed the space!

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