Jewellery Court Flat 28 - Near Jewellery Quarter & City Centre

The flat itself was okay — not great, not terrible. Big, good amenities, acceptably clean, the location is also ok - close to the centre, about 3-4 tram stations. Could have been a solid 8.

The mattress was uncomfortable, and there was a persistent, unpleasant smell that didn’t go away. Still, we could have overlooked all of that… if not for the atrocious management From the moment we started the check-in process, communication was robotic and frustrating. We spent days going back and forth with pre-check-in formalities that felt excessive, only to find out finally that there was a hidden “warranty tax” they hadn’t mentioned upfront and was pretty difficult to find out about, 30 pounds, non-refundable. Not a great start. But it got worse. During our 4-day stay, they informed us they needed to enter the flat while we were out — for a “smoke detector check” and a key audit (??). That would mean leaving all our keys behind and trusting someone to enter a flat we paid for, without us present. We told them we were not comfortable, but they insisted they “had to”. To compromise, we agreed to give them a 3-hour window — of our paid time — to come while we were there. We waited 50 minutes over, no one showed up. Instead, we got a string of excuses about traffic, arrival, delays… just nonsense. We had to leave eventually, and the whole thing was a complete waste of our time. Oh — and let’s not forget the dozens of phone calls to arrange all this, all on our time and our money. Truly a shame — this flat could have been a solid 8/10. Instead, the experience was so stressful and mismanaged that we’re giving it a 2/10. Would never stay again, and would absolutely not recommend.

The location was great.

Very Poor Experience - Avoid This Apartment!** I recently stayed at this apartment and was extremely disappointed with the overall experience. I would highly recommend avoiding this place for several reasons. First and foremost, there was a very bad smell of stale cigarettes, particularly in the kitchen, which made it quite unpleasant to spend time there. Additionally, there were barking dogs that added to the noise and discomfort during my stay. The apartment itself was in disrepair. I found a broken dining chair and an uncomfortable sofa that made relaxation impossible. The kitchen was poorly equipped, with only one teaspoon and no tea towel. The wardrobe had no rail, making it difficult to hang clothes, and there was no extraction in the bathroom, which led to a stuffy atmosphere. The beds were another major issue. They had very lumpy mattresses that sank in the middle, making for a very restless night. On top of that, the bedding was worn and pilled, and the bedside drawers were dirty. I faced several other inconveniences, including a blocked shower and limited hot water, which made basic hygiene a challenge. The lighting in the mirrors was poor, making it difficult to do my makeup properly. To add to the frustrations, there was no soap provided, and the parking situation was less than ideal, with very narrow spots. The door from the parking area to the building was broken and remained open permanently, raising security concerns. Despite my complaints and requests to be moved, I was asked to provide evidence of my issues. I sent photos and videos but received no change and no refund. This experience has been incredibly frustrating and disappointing. I truly believe this apartment does not live up to its advertised standards, and I would strongly advise potential guests to look elsewhere.

Location, clean

No hot water for 4 days during the whole stay