Lucky Gem Penthouse & Luxury Suites at MGM Signature Resort, Strip View 509

The overall quality of the room was superb and first-class! The customer service was top-notch. I had a wonderful experience!

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I liked the location, only a cpl blks from the strip. Enjoyed the floor to ceiling window view. Big tub. Microwave works great.

Wish the jets in the tub would’ve been working during our stay. Other than that, very nice property. Would consider staying again. Very nice host.

The images they've shared don't depict the same room, leading to a sense of disappointment on my part. I conveyed this to the property manager, but instead of offering an apology, they responded in an argumentative manner. It would be wise for them to update the photos in order to accurately represent their accommodations. Despite bringing up the issue with both the property management and the booking platform, the misleading images remain unchanged. Unless you specifically need a two-burner electric stove and don't mind extensive walking distances, it's advisable to avoid this place. Opt for a conventional hotel where the pictures align with the actual rooms, without imposing exorbitant cleaning fees. I anticipate they may respond with a counterargument, but until they rectify their website and update the images, caution is advised.

I recommend steering clear of renting from this property manager. It seems they manage other units, possibly operating under the name Lucky Gem. I could have saved quite a bit of money, on the strip, with a view of the strip in a regular hotel.

We liked the room, facility and location. The room was very clean.

We did not have hot water in our shower either day. It did come back later, but I don't think the hot water can support all the use with the complex. I did send a message regarding the hot water while we were there, but did not receive a reply back.