Five10 Orange Street Hotel - Hot Springs

I forgot the entry code for the main building, so I called the hotel's number, and after verifying who I was they gave me the code right away — the staff were very friendly. The building is beautiful and in a perfect area, and I loved that check-in was entirely code-based with no one to meet in person. It felt like an Airbnb but with hotel convenience — a great place in a fantastic location at a great price. Bonus - they had a fan in the room, wasn't needed but there was one anyways. I sleep with a fan and I forgot mine.... PERFECT

The walls seem very thin, we could hear everything above us and anyone that walked the hall but all the good outweighs this.

Great location. Clean, quiet and comfortable.

We chose the second floor to avoid any noise from other guests which accomplished that, but it was rather difficult getting our luggage up to the room. We kept luggage in the car and brought up only what was needed each day.

Location is great! Right downtown. The bed was very comfortable and there was a nice big TV right above it. Check-in was a little confusing because there was no staff, but once I figured the system out, it was fine. More like an Airbnb than a hotel room. It was great!

No staff on site but didn’t have any problems that I needed help with while we were there

Just the concept

Loved it! I thought it was very clean and well put together!

The cleanliness and the safety of the locked doors!

Close to where we wanted to go. Bedding was outstanding! Very clean and quiet. We will be back in May for another show.

Convenient location. Smelled clean as soon as we walked in. Felt safe at this location. Not to far of a walk.

The room was Tiny. But it had everything we needed. Probably not ideal for a longer stay.

The room we were assigned to already had other guests in it, we walked in on them smoking pot. (The while place stank of pot smoke.) After numerous attempts to contact the owner, we finally got a response. The solution was to put us in another room that looked clean, however, it was cold and the heat wasn't working. After many attempts by following text directions from the owner to get heat working, it still didn't work. The exterior door to the unit wouldn't lock and when someone went outside, it would stand ajar allowing cold air to blast down the hallway. I felt unsafe and decided to leave. After about an hour of trying to get hear working, we messaged the owner and left, being assured I would get a full refund and issued an apology. I am still waiting on my refund. Its March now and my trip was in December. I texted reminder to the owner about the refund, but still have not gotten a response. It was my daughter's birthday trip, so it was fortunate that I was able to drive across town and get a nice hotel--for less money without even using booking.com--which is sad, to sad the least, that I paid more by pre-boooking using a discount booking service and got this type of experience

To Booking.com, in the past, i have been very please with your service, however, this makes 3 times i have booked a stay and the place was NOT as advertised, their guest services non-existent and their prices not worth what I paid. I am thinking of using a different booking service from now on. This is unfortunate since I used to be very confident in the quality of stay i would receive through your app. 😞