Host & Stay - Riverwood, Ashdown Retreat

It was as as advertised by the pictures excellent

It was ideal location for our weekend

Never had breakfast

We had a problem on first day as electricity was off but it was on next morning and was fine for rest of our stay

Very clean and well presented in a beautiful setting

N/A

The managing company is diabolical, I paid for late checkout and was hassled by contractors at the usual checkout time to vacate, despite given assurances this would not happen. I’ve also been hounded with unpaid invoice notice… for the late checkout fee despite this being paid up upfront and proof being sent

Comfortable, well maintained and very clean. The facilities were excellent, especially the range of equipment and appliances in the kitchen! The property was the perfect size for our family of 4 - spacious bedrooms and a large living area. Great location, incredibly handy for a trip to Flamingo Land and local towns that are only a few miles away. Lots of cafes, shops and takeaways nearby

No WiFi available but this wasn't an issue for us - lots of entertainment available on the Smart TV.

The location was quiet and peaceful except when maintainance team were strimming outside areas

Although facilities generally good, lack of kitchen equipment let it down. Lodge is for 6 people and although 6 sets of plates and cups, only 4 water glasses and 4 wine glasses, no juice glasses. Cutlery, only 4 knives and forks, we had to buy extra sets from a charity shop during our stay. Bedding, although clean, stains on bottom sheets were a bit off putting.

It was so nice, lovely decoration and accessories. Loved the layout. Beds were very comfortable! Perfect location.

The only thing that was disappointing was we could not get access to the WIFI account. We kept messaging the agent and we were told the same message ‘the WiFi details are on the online welcome pack’ but there was no information about any passwords etc.

The lodge was lovely and clean and very comfortable ...everything for self-catering if you wish to cook.

Nothing

Quietness of the site, clean and newness of the lodge. Good facilities and kitchen equipment. The outdoor area amd seating was really good quality again very clean and new. The pictures we received were true to life, didn't expect it to be so new. There are very few lodges around and no shops which suited us.

The single beds were very narrow, these would suit fitted sheets and not flat sheets. The shower tray got full very quickly , may need a look at drainage in the first shower room.