1BR Condotel with Balcony at FAME Residences #FM63

everything.

nothing

All

The AIRCONDITION was Broken

Amazing

Everything except below

Cumbersome check in

Location. Valué for money.

The check in process too delayed and too many unnecessary requirements

Almost everything very clean and well maintained.

We wish the bed is softer and so is the couch besides that all is perfect.

Dear sirs, with reference to: booking no. 5998120141 Confirmation no. 5998120141 I write to complain in the strongest terms possible regarding my booking placed with you recently for one night at the: 1BR Unit Condotel w Balcony FAME Residences #FM63, in Manila, Philippines on the 8th/9th June 2025 Firstly upon arrival following two extra tiring Flights from Manchester, UK and laterly from Bahrain to Ninoy Aquino airport in Manila. On arrival at the reception my wife and I along with our eleven year old son were confronted by a less than efficient receptionist with the support of a uniformed pair of security personnel. They demanded I surrender my Passport until our departure which I was not prepared to do. My wife Mrs. Street was also asked to provide her National ID card along with our son's school identity photo ID. They had no clue as to our booking, despite me producing your email of both the online booking and the reservation confirmation along with our receipt for monies paid in advance. Within the online booking process I was asked to provide photographic ID. This was sent to the establishment via WhatsApp well in advance of our visit and acknowledged as received. They claimed no knowledge of the booking and despite numerous attempts to find our details on their system, they then and only following a protracted dialogue between myself and the reception staff we were able to gain entry to our booking. There was a distinct lack of professionalism and decency shown to me and my family. I am a retired senior army officer and in all my long service career I have not witnessed such rank incompetence. Finaly after waiting in the reception for over 25 minutes, the duty manager arrived with a luggage trolley and escorted us to our apartment on the 37th floor.