Luxury 5BR Storey Lake Retreat Near Disney 2969

Very nice place and the amenities were fun for the kids. They enjoyed the pool and activities

The whole experience since we arrived has not been to our satisfaction. First of all we are not a family to complain. We love traveling and we do this often and we have not ever encountered such dissatisfaction. We used the pool at the condo which by the way was very dirty. When it was time to take a shower and get kids ready in the shower, there was no water in the condo. We had to contact the owner who had to contact the water company and asked us to wait for an hour for the water company to arrive. She offered us to move to another smaller condo but after we had waited a whole hour for the company to arrive. That same night we slept in the condo with an AC at 77 and we could not regulate it. My kids and myself were sweating and restless all night. And last but not least we knew check out time was at 10 am and as we were getting things out to the car, there was a cleaning company with the people standing there just staring at us as we were putting things and kids in the car, making us feel very uncomfortable.This has never ever happened to us before in any of our stays. I would never again book a trip with them. They are either new and inexperienced or simply do not care about their guests.