The Coffee City - Healing & Retreats

Location is central of Buon Me Thuot city, Dak Lak province, so it is quite convienient for you to take a tour around the city and easily find restaurants for meals. The accommodation has 20% discount for guests who is staying there to purchase tickets to visit The World Coffee Museum. However, this Museum is not quite attractive to us because we are not a fan of coffee.

1. Not good preparation for guests to checkin: we notified the receptionist about the checkin time of us. We checked in later than 14:00, however, when we reached there at around 15:30, the room still messy because they had not cleaned and tidied up the room when the previous guests had checked out. We were so exhausted after long trip but had to wait outside of the room without air conditioning operated. 2. When we finally could step in to the room, we hoped we would take a shower to relax. However, many drops of water from the ceiling dropped on my head. In addition, the sensitive shower really annoyed us when we were taking a shower. We called the receptionist to change to another room but they just sent a tech guy to take a picture of the ceiling and check the shower, then said the shower is ok, they would fix the ceiling. 3. When we checked in, they said they had riding horses and archery for us to purchase tickets to experience. However, when we reached the ticket counter to purchase these kinds of tickets, they said they were closed because of holiday here. We checked again with the receptionist to asked them when will they resume these services, she said they were operating =_=‘ 4. Because the distance from the accommodation to the restaurant is a little bit far for us to walk on crazily sunny day, so we called the receptionist to prepare a tram (free service there) to take us to the restaurant. We had to waited around 10 mins then we felt no hope so we walked to the restaurant. 5. There are 2 free bikes in front of each house. However, on that they we wanted to take bikes to go around in that area. However, we saw only 1 bike there, we called the receptionist to prepare 1 more for us. She just said because of high peak season, so maybe other guest took it. We knew that, we just needed the receptionist more flexible to have the security guy take 1 available bike from other house for us to take a tour in that area.

Room was exceptional, clean and stylish. Staffs are friendly. Rooms are located in semi-detached houses separated by small streets. We stayed in a 3 floors house where in the ground floor is located a common kitchen area with all utensils for dinning, 2 guests rooms in 2nd floor and another 2 rooms in 3rd floors. I booked two rooms with 'city view' but it was 2 rooms looking the main porch of the house one 2nd floor and other in 3rd floor. Still undergoing construction but not really bothered by construction activities. Place was nearly empty during our stay, not many foreign visitors. In one of the house there was an English language course center, i guess in one or two years this place will be ready to receive many foreigners.

For people who does not speak Vietnamese its a bit troublesome. We arrived in the evening by a taxi and could not find the reception in the property. Called the number provided in the booking.com ... unfortunately it does not respond ! Finally found the reception but confronted with language barrier. The receptionist was very friendly and passionate. However, due to my bad Vietnamese i could not retrieve all information about the place and what we could do there. I booked and paid rooms with a breakfast but did not know that its unchangeable menu for every breakfast. And again if you are not a seafood and fish person - no need to have breakfast there. Fortunately, there is a common kitchen area in the ground floor of the house where your room is located. So you can buy some baguette, cheese, butter, jam, yogurt in the supermarket and have your own breakfast. For 1-2 days stay for seafood eaters - the hotel breakfast is good enough.

I liked the location and ease of getting around the property. I sincerely wish I had spent more time there to explore all that was offered.

I didn't like not having enough time to really experience the Coffee City Retreat. I will definitely be coming back to stay again and spend more time!

Quite area of the city. But easy to get into the center if you have a vehicle. Nice to have the private entrance and shared big living room. The bed was very comfortable.

Arrived early but didn’t let us check in early although the hotel was quite empty. Poor (and far to get to) breakfast (we skipped the second breakfast as it was literally do not worth our time. Eat street food instead. Everything is quite far from each other in the hotel - reception rooms and restaurant. They have a small shuttle e vehicles that can take you from here to there but it’s kind of uncomfortable. There was a very unpleasant smell in the shower which is weird since the building is new. But was very unpleasant. The water warm level in the shower is very difficult to adjust - most of the time you are stuck with way too hot or way to cold water. The arrow and bow practicing looks nice until you find out you need to pay for it - which is kind of ok, but the tickets you need to buy in the office of the museum. Decide to pass…

The room is clean, the location is outstanding

The breakfast is poor and few choices. The room style likes home stay not hotel, too many stairs. One of our roommates was thief, he/she stole my helmet and changed a broken to me.