The Long Beach Resort & Spa

This hotel should be closed immediately, it is without doubt the worst hotel I have ever stayed in, staff were invisible, and very unclean.

Everything

Breakfast and the location is good

Rooms are not clean that much and the staff service is poor. When we ask something they had provide a late service. But when we ask a anniversary cake for our celebration they gave us very nice cake.wanna appreciate it.

Location, large and clean pools. Bufet meals with a good selection of varieties. However the taste need to improve.

TV was not working even after few requests to check. It was important for a two days stay during rainy days.

Wery good rooms

The reception was not abell to ger a Taxi, went the street and got a tuk driver, to talk White me Not 4 star hotel , no Phone???

The location

Hotel had been shut down for a long time and now reopening. The internet did not work in the beginning, neither the television. Nor the AC. I had to change room. All rooms should of course be checked before giving them to clients

The location is great because the hotel itself is on the main road while the rooms face the beach. When you're on the ground floor, you can just walk to the beach in 30 seconds. We visited in July when there weren't a lot of guests so we also had a lot of privacy, both on the beach and when using the pools. The staff were especially lovely and looked into all our requests. It was my friend's birthday and they had even arranged a yummy little complimentary cake. Check in was smooth and when we needed to check out a bit later, the hotel held on to our bags while we stepped out. The views are fantastic — from the lobby/terrace, bedroom and restaurant. The food was alright — I have experienced more variety the last times I visited, but this time there were fewer guests which is probably why the buffet wasn't as diverse as before. When we did order off the menu, the portions were very good. There are a lot of other restaurants and cafes in the area, so there are other options too. However, a lot of places were closed at the time because we visited during the off-season.

I've been here before (in 2016, 2017 and 2019) and feel like the standards have dropped quite a bit — not in terms of hospitality and service, which were great — but in terms of facilities and cleanliness. I noticed cobwebs in some corners of the room and bathroom and the bedding smelt a bit musty. Overall, it felt like the place needed an upgrade. I would pin this on the hit that Sri Lanka's tourism industry has had due to the pandemic and the economic crisis. The few issues we faced were almost all resolved by the staff, who were friendly and very helpful. This is a great place to relax and unwind — but not so much if you want to get any work done, partly because the WiFi and mobile connectivity is very poor in the bedroom (we had to keep taking our laptops out to the terrace to work). If you just want to chill out on the beach and read, it's perfect.

The location of the property is perfect as it allows you access to a very lengthy beach area. And the staff was really friendly too especially the receptionist Lakshani. I made several requests and everything was answered promptly. The breakfast was good.

I stayed in a sea view triple room. However I wasn’t very pleased with the condition of the room. The sheets weren’t dirty but they had some stubborn stains probably from previous guests. And the towels were old and ripped too. I had higher expectations since it is one of the most famous hotels in Koggala.