Double Deluxe Room with Mount Arayat View at Azure North San Fernando Pampanga

Location

The bed was not very comfortable. The folding bed was not even

Comfortable. The room is what exactly I want, viewing Mt Arayat. Price is reasonable.

A water leak at the exhaust fan but was immediately taken cared. No hot water although the temperature of the water is fine.

Convenient and near the highway

Location, accessibility to the city center, very comfortable, very accommodating staff. Good value for money too.

Wifi slowed down on our 2nd night, microwave was pretty tricky to use, shower doesn’t have a heater.

The 1825 room number

I have been a Booking.com customer since 2015 and have generally had positive experiences. My recent stay fell significantly short of expectations. The unit lacked basic amenities, including tissues, soap, and hot water. This was a considerable inconvenience and is unacceptable for a property of this supposed caliber. The unit felt more like a showroom than a comfortable Most concerning, however, was the unprofessional conduct of the staff member I interacted with. When I informed her of a guest visiting to collect an item, she immediately demanded additional payment, despite the room's capacity being suitable for only two people. Her focus on financial gain over providing helpful customer service was deeply disappointing and left me with the impression that she was primarily motivated by profit. This response was not only inappropriate but also created unnecessary conflict and detracted significantly from my stay. I urge you to investigate these issues thoroughly. The combination of a problematic check-in, missing amenities, and the staff member's unprofessional behavior resulted in a highly unsatisfactory experience. I hope you will take appropriate action to address these problems and prevent similar incidents from occurring in the future. The front desk and security guard are accommodating, and they are just following instructions, and I fully understand, but I will never go back and recommend this property again.

Unit is amazing. Clean and with complete kitchen utensils and appliances. Ms. Anne is very accommodating.

The room is clean with the essentials, had the amenities we needed and was comfy. Can be easily reached and most of the shopping centers and sights are nearby. We had a wonderful stay in Anna Liza Suit and Residences at Azure North. The host is very accommodating and we had a smooth transaction.