Host & Stay - Exchange Street Living

We booked this apartment for a special occasion trip from Newcastle to Liverpool as it was advertised as suitable for 10 guests. Unfortunately, at no point during our three-night stay was the property actually capable of accommodating 10 people as advertised. On the morning of check-in, we were informed that several of the beds were unusable, which gave us no realistic opportunity to find alternative accommodation for a group of 10 in Liverpool city centre over a weekend. When we arrived, three sofa beds were broken and one guest was provided with an air bed instead of a proper bed. On the first night, only four guests had proper sleeping arrangements. Two replacement sofa beds were eventually brought in on the second day, but one sofa bed remained broken for the rest of the stay, meaning not all guests ever had suitable beds. A large part of the second day of our trip was also spent waiting in the apartment for multiple maintenance workers to remove broken furniture and bring replacement sofa beds. This significantly disrupted what was meant to be a special occasion weekend. To make matters worse, on the final day a radiator leaked and flooded the living room while guests were still sleeping on the broken sofa bed in that area. The most frustrating part was learning from one of the maintenance workers that the air bed had already been placed in the apartment the previous week, suggesting the host was aware of the issues before our arrival but chose not to properly resolve them before our stay. The location was good, but overall the apartment was not as advertised and the issues throughout the stay significantly affected our trip.

Cancelled our booking 30 mins before check out leaving us stranded with no where to stay

Spacious and clean. Beds were comfy. Great location

Don’t be put off by the front door of the building.

Location. Size. Facilities

Door slightly difficult to access

Ništa, teška katastrofa.

When booking this accommodation, we fought for three days about paying the facility, because the payment is not made through booking, but directly through one of their almost fake pages, which rejects whatever cards you enter. In the end, we barely managed to pay through Revolut. Arriving at the accommodation was a complete disappointment. From the floors, bathrooms, to the rooms and dishes, everything was extremely dirty. Leftover food next to the bed on the carpet. The sofas that are extendable (3 pieces) are just right for one adult or two children, not at all for two adults as we were told by the accommodation. So the accommodation is for 7 people, not 10. There also was’t enough bed linen for all beds. We asked Host to bring more, but they didn’t. From the moment we arrived at the accommodation, we saw that something was wrong with the heating. We had no central heating or hot water until 10 in the evening. We called the host several times and sent messages and e-mails, but in vain because it is an agency that holds several properties for rent. It was only with the help of Booking that we were able to get in touch in the evening, so that the repairman would come and fix the problem. 10 people per winter in Liverpool without heating and hot water, a serious disaster. Entering the building is extremely difficult and complicated. The location is close to the center, but the neighborhood is extremely bad, the constant arrivals of the police at night to the building (probably because of drugs and violence) did not give us peace at night. Avoid this accommodation and other accommodation of this host because this is not normal.