Pebbles guest house room 21

Nothing.

Booked this room for 1 night. I have not received any check in details and when contacting the property, I was told that the room was already booked and shouldn't of been advertised. In the end I was sent to a different property nearby where I was promised an ensuit. Imagine my surprise when arriving there and the room was not an ensuit, shared bathroom at the end of the hallway in such a state that would make you think twice before using it , just horrific, looked like it was not cleaned in years. Very cold in the room as well. Also, apparently smoking is allowed inside because the smell was just unbearable. Not sure how are they allowed to rent in that property.

Internet qr code posted in the room not workinh. Shower not functional. Towels,soap missing from the room, had to contact the property and thay brought a towel after a while. Bed very uncomfortable. Very dirty in general. The room received was a different one than the one booked.

Absolument rien du tout !

Tout. Personne ne répond au téléphone, ne rappelle suite aux deux messages vocaux laissés sur le répondeur et la chambre qui m'avait été attribuée était déjà occupée ;( ! On m'en a attribué une seconde, occupée aussi ! Une honte ! Dans quel monde laisse t-on quelqu'un, qui avait déjà payé bien sûr, à 21h sans logement ? Une femme qui plus est ! Je ne parle même pas de la porte d'entrée qui était cassée. N'importe qui pouvait rentrer dans l'hôtel ! J'ai donc j'ai dû changer d'hôtel à 21h. Je suis allée au Winston Hotel et Cobey, personne fiable et professionnelle, enfin ! m'a trouvé un studio propre et joli. J'attends donc, et c'est bien normal le remboursement COMPLET de la chambre d'hôtel au Pebbles hotel dans laquelle je n'ai jamais pu séjourner ! Booking.com me l'a promis donc le fera n'est-ce-pas ? Je n'en resterai pas là sinon !

AVOID THIS ROOM!!! I did not get sent the access codes beforehand and when I arrived at the property another resident told me he had that room on a long let and so it was not available. When I stayed before in October 2024 there were staff onsite to sort any problems but there was not anyone around this time. I rang and emailed the management company at the time but got no reply. So I had to quickly book another room A week on I still have not a refund or even an explanation from Pebbles or Booking.com I should say other residents seemed to be accessing their rooms ok so maybe it is just this room that gets double booked

Nothing

The communication, the room, the bed, no plug in the sink in bathroom so couldn't have a shave, there was no spoon for the tea/coffee just a load of coffee and loose teabags and a few cartons of uht milk, very poor the bed was more like a starter bed for a child transferring from a cot to a bed