Holiday Inn & Suites Houston NW - Vintage Park Area by IHG

Excellent

Nada lugsr feo

Tienen chinches en las camas

The location was convenient, and the pool was a plus for my son.

Our room key would not open the door, so we ended up waiting about 20-30 mins to get a different room. There were someone’s dirty socks under the sleeper sofa.

I genuinely feel sorry for the owner of this hotel. The lower-level staff are doing their best and seem to follow Holiday Inn’s standard procedures, but their efforts are constantly undermined by ineffective and unprofessional upper management—particularly the general manager and assistant manager. Their communication with guests is rude and disrespectful, showing zero customer service skills. Instead of leading by example, they behave more like dictators, overriding staff decisions without proper communication or concern for guest satisfaction. This top-down mismanagement creates confusion and tension throughout the hotel. To make matters worse, I experienced serious service delays during my stay. Housekeeping was not done on time, and I had to reach out to IHG multiple times just to get basic room services addressed. I reported an issue with the room on Monday via email, but it wasn’t resolved until Thursday—and only after repeated follow-ups—because, apparently, there was no maintenance staff available. That level of delay is unacceptable for a branded property like this. The result is a chaotic and unwelcoming environment. Rooms remain unoccupied—not because of the facilities, but because of the poor attitudes and lack of leadership at the top. Unless upper management changes, this hotel will continue to suffer.Manger said if you pay x we clean your room daily since you paid y we clean only every three days rude and racist Until these serious issues are addressed, I cannot recommend staying here.

The receptionist was exceptionally kind, welcoming, and professional.

Able to check in fast and easy rooms very clean