Large 4 bedroom with Balcony & Bathtub in CPH City

The rooms were ok

The entire experience has been shocking to say the least. The apartment was advertised as having 2 bathrooms even though there is only 1 bathroom. The condition of the bathroom was horrifying! Absolutely filthy, with mould along every line of grout. To top it all, the bathrooms sink would not drain and started leaking as well. We were so upset we contacted the property ( who were sooo slow to respond) and finally left the day we arrived because there was just no way we could manage with the bathroom. We immediately checked into a nearby hotel, which was super expensive since the booking was last minute. As of the date of this review, which is 10 days after I stayed there, the property refuses to confirm that they will give me a full refund for my stay, which is the minimum that I expect. The excuse? “Our finance department is overloaded, and there are customers waiting for refunds for over a month!” I told them I can wait for a refund if you can put it in writing that I will receive a refund, but they refuse to say anything about it. At this point I’m not sure if this stay, managed by Nest collection, is even a legitimate listing. I hope booking.com can intervene and provide some level of protection to customers booking through you.

The flat was beautiful, spacious and had a luxurious feel. We were 5 and everybody had their own rooms.

The remote controls for tv were missing. In the master bedroom was heavy perfume scent, had to keep the windows open. The signs from the doors were ripped off, so at the beginning it was unclear which was our flat, even the floors were not numbered. Some art on the wall was badly hanged and was tilted. The living room rug was wrong side up. Tictactoe parts were missing… the devil is in details…