Studio close to VA w Pool Parking Gym Fast WIF

I was lied and the room never got ready.

The location and the view was spectacular

When we arrived there was a foul odour. Smelt very sour. Property was not cleaned properly before we arrived. I was even more disgusted when I encountered 4 unwanted cockroaches in the kitchen and bathroom. On Friday my wife brought me some coffee and I needed some milk, however once I already used one of the sachets provided I discovered that they all were expired and sour.

No breakfast

Need to send housekeeping to clean the room at least every 2 days.

I liked the location and gym.

The apartment has a lot of roaches 🪳 come out in the bathroom and kitchen. The shower was dirty. The bed sheets were not changed for the 2 weeks stay.

Refused to stay in the room we were allocated, it was so filthy. Hair in the shower, hand prints and oily marks on the sliding door leading to the 'balcony'. Something oily on the bedside tables, and a strange splatter on the headboard. 2 of the three lights in the bathroom weren't working. The stovetop was also dirty. All of this for a room we were told would not be ready at the originally planned 3 pm check-in time, as housekeeping would need more time. We arrived shortly after 5 pm, and the room was in this state. There is also a cleaning fee of R625.00 charged at booking, not sure for what... We were offered another room for the night so they could address these issues. Unfortunately, the room attendant didn't have keys for any other rooms and needed to go and fetch them. Over an hour later, we called to find out what was going on as we had been left in a dirty room to wait, as there is no seating in the lobby. Some time later, the room attendant emerged and ushered us to a room not much better than our previous option. The keys are not kept in the same building, and there is no management on site. The room attendant had to Uber to another building where the keys are kept, which, in peak hour traffic, isn't a quick solution. We were able to get hold of a supervisor shortly before 6pm, after that it was not possible to speak to anyone who could assist. Housekeeping had also knocked off for the day, so there wasn't even anyone who could attend to these issues. We left the hotel to find somewhere else to stay. A month later, there has been no response from the property management company.

Perfect perfect location

The plugs are far from the bed and you can’t charge and use your phone. If they provide a cable maybe.

The place is modern, functional and clean. It is comfortable and practical. Good value for money. Good location.

I tried to communicate with the personnel via the booking.com chat platform but never got any response. Small details that can be improved like spare batteries for the remotes, clarify that once you leave the key in the flat on departure you actually can't get to the parking basement without assistance which can become a pain when plenty of bags.

I booked for the 2 bedroomed apartment and was allocated in a 1 bedroomed apartment

Nothing, host didn't even bother to answer our calls or msgs, requesting refund.

Nothing, host didn't even bother to answer our calls or msgs, requesting refund.