WOW-New Ski OnOff Suite By Pool Sleeps 4 Jiminy Pk

While the condo itself was well-maintained, clean, and situated in a desirable location at Jiminy Peak, my experience with the host, Howie, was marred by his refusal to exhibit even a minimal degree of empathy during an unforeseeable medical and military emergency.

As an active-duty U.S. Army Soldier currently deployed in Eastern Europe, I had a very limited opportunity to reunite with my family in Pittsfield, Massachusetts. I reserved Howie’s condo for two weeks with the intention of staying there with my fiancée. However, just three days prior to our scheduled arrival, her physician advised against flying due to serious pregnancy-related health risks, including a high probability of miscarriage given her medical history. Upon receiving this devastating news, I immediately contacted Howie to cancel our reservation and request a refund of $1,362.40. I offered to provide both military orders and medical documentation to substantiate the emergency, but despite claiming he understood our situation, Howie declined to refund a single dollar. His response felt both dismissive and contradictory, particularly when—just minutes after denying the refund—he sent us automated check-in instructions, knowing full well we could not safely travel. For comparison, the airline promptly refunded our tickets after reviewing the documentation. Booking.com representatives also confirmed that the authority to refund was solely in the hands of the host. Yet, Howie remained inflexible. His inability to balance policy with basic human decency was especially disheartening given the circumstances and my military status. Though the unit was clean and located in a beautiful setting, I would never rent from Howie again. His unwillingness to demonstrate compassion, even in the face of a documented medical emergency and financial hardship, reveals a lack of business empathy and respect for those who serve. Military personnel and families seeking understanding and flexibility would be well-advised to book elsewhere.

A very tastefully decorated ski side chalet with all the comforts of home. This roomy apartment has everything you need for a very comfortable stay. The bed is firm, the linens are soft, and the bath towels are plump. You won't want to leave!

The only down side is if you don't go during ski season, it's 15 - 20 minutes to town. But, when you get to these quaint New England towns, you'll be pleased.

The staff and Christiansens was great.

The condo was shabby. Door knobs loose. Bedding was old. Lamps not plugged in. Air conditioner really loud.

Bedroom and living room setting was nice and comfortable. Nice having two separate sinks in the bathroom.

Needs to be updated. Opened up the small refrigerator and the door for the freezer was missing. Inside the freezer was solid ice with an ice pack stuck to the side. Needs to be thawed out. Water stains on the walls of the bathroom. Shower liner was stained and oversized. The grates for the bedroom air conditioner were rusty and gross. A lamp in the corner of the bedroom didn't work. TV channel guide needs to be updated. None of the channels matched. Nice being on the first floor but the main entrance is right outside your window. No privacy.

Perfect location and Howie is a wonderful host that has accommodated all my needs. Will be staying again and would recommend for anyone looking for a comfortable clean spot

I liked everything and there was nothing I would complain about.