The Lofts on Clematis 204 Downtown West Palm Beach

Location was perfect.

Convenience and location

The accessibility and staff

Location and cleanness

Nothing

I liked the location

That the owner absolutely refused to give me a refund even though I tried multiple times via call and email soon after I realized a made a mistake with making the booking, because the sole purpose was to have a place to lay my head for the night. I could not get into the room because I received no passcode to get through the main doors in the initial email for making the booking. Soon after I realized I made the mistake (within an hour and a half of making the booking I called the front desk multiple times no one answered and messaged booking.com and even emailed but to no avail.) I ended up driving around in the early morning and had to make another booking at a hotel who would accept me. So I basically got shafted out of $232 and never got to sleep in the room. I also tried to call the next day but still no one from the Lofts answered. Only two and a half days later did someone call me from the Lofts. I promptly called back calmly explained what happened but the owner was very blunt and was dismissive of me reversing all the blame onto myself, then he rudely hung up on me refusing any kind of refund even partial one. I tried to message and persisted to stand up for myself but I was only dismissed and ignored. This owner must be desperate for business and/or very greedy because he screwed over a first time and last time customer...what terrible and frustrating experience and I'm still out $232 for a room I never got to stay in.

Everything was immaculately clean & the beds were so comfortable, perfectly firm & soft! The best night sleep I had in a long time.

The staff was very helpful & the location was perfect.