Brahman Hills - Gardens, Spa, Hotel & Villas - 5star

The staff were amazing 👏 and they gardens are just so beautiful

so beautiful

food

Pleasant staff and aesthetic common area

For a 5 star establishment that is located in one of the coldest parts of KZN it was very uncomfortable and disappointing to say the least. The rooms are too small, aesthetics are cold and unwelcoming, wodden floors that are not heated, lacks carpets in the bedroom and bathroom area. We had to place towels on the bathroom floor near the sink and toilet as the floor is tiled and extremely cold. The room is not fitted with an air conditioner therefore there is no proper heating, there was only a small heater/fan which blew hot for 10 minutes and cold there after if you do not re set it. I requested for an electric blanket for our room and only one side of the bed was fitted with one, I called the receptionist and was advised that the housekeepers are currently busy in a different part of the hotel and would come when she is done. We waited for over an hour before we were assisted. There is a constant sound coming from the geyser which becomes louder at night as there is hardly any movement which made it difficult for us to fall asleep. Parking was a nightmare as it is not allocated per room, so when you drive out you will find someone else parked in that parking spot and you end up being parked too far from your room. We have been planning this trip for a while with my fiance as we needed to relax and reset but we could not at all, therefore we wouldn't recommend Brahman Hills to any of our closest friends, family and business partners who knew of our trip.This is the first vacation we have been on where we came back exhausted and restless. We started planning our next vacation just 30 minutes after we checked in as we were not pleased at all. My fiance did discuss some of the concerns with Rethabile. I would also suggest adding the R500.00 fee to the total amount payable instead of requsting for it when guests are checking in.

Facilities, staff and anything to do with food are immaculate

Rooms could be made a bit more comfy

The location and gardens.

Flies all over the breakfast buffet. No air conditioning, just a little fan heater in the room. Very cramped bathroom, not suitable for a walk-in shower as everything got wet.

Didn’t have breakfast