Irene Suite I Cozy 2BRM Bungalow I Sleeps 6 I Close to Principality Stadium I Cardiff Castle I Wales Millennium Centre I WiFi I Parking and Easy Access to

Nearly broke my neck falling down step in the bedroom as no lights in hallway and no marking.s, staff dont answer messages or emails. Totally ignored. Twisted my knee and fell into metal frame. Night ruined by one thing that could esoly have been avoided with better lighting and mind the step.

To nit have a twisted knee and be ignored by staff

Great size and everything we needed was provided

No complaints

Close to the centre, cosy and quiet

Cold when we arrived as it’s now gone colder but host promptly fixed the issue as soon as we contacted them. Lovely and cosy afterwards

Location. Easy Access to nearby shops etc. Also Public Transport links.

Access instructions incorrect. Frustrating. Car Parking awkward.

Tried to charge an extra £195 refunded after 7 days prior to property inspection. I didn't pay so had a visit from the property management. He was nice and didn't insist on the payment however, ive never stayed anywhere before where this has been a check in requirement!!!

Spotlessly clean. Well kitted out kitchen. Great shower. Comfortable bed. Heating was on for my arrival. Quiet location. Good transport connections nearby. Would I stay here again? Yes.

• Good location • Spacious

• Lack of communication from staff ! During my stay it took a while to get any sort of response from staff on two methods of contact. I have tried to message them after my stay to give an opportunity to rectify their mistake. Two weeks and it still hasn’t been sorted therefore I will leave it on here. • Ask for a deposit after you make your initial payment but house still has visible wear and tears! Checked in at 7pm and the whole building was cold. Windows left open. Thermostat dial on the wall damaged by previous visitors. Unfortunately we must have been the first visitors to stay when the weather started changing. The radiators was turned off via the boiler system. The number shown on booking confirmation takes ages to get through and isn’t a 24hr working line. We was given code to get into boiler room but still couldn’t figure it out. No temporary heating offered. Had to chase it next morning at 8am. Nobody came out till 2pm. This was already my last day here. Considering you ask for a deposit the least basic thing you can do is provide portable heaters and fans for your guests like most airbnb’s I have stayed at. When I opened the boiler room after a code given by Sanjo.. a hair dryer was found inside.. why is this not provided for your guests anyway? If I had a young child with me I would have vacated the property and ask for a full refund.