2Bed1Bath - Central Island Haven

スタッフの対応

日本人からしたら部屋が清潔ではない。

The management (Dina Lipanavich) was rude and canceled two reservations made in Aug and Sept 24, for 20th and 25th Dec leaving my entire off island family in a lurch. Clearly, I was upset as I tried to work with her to remedy a problem she created. Dina canceled the 25Dec reservations on 19Dec2024, when she had time to work with me. At first, 17Dec, she sent me an email saying she can not charge my cc because the reservation name does not match the cc name, then my cc company said they red flagged my cc due to a charge that looked like fraud. I called Dina, sent her a message, and told her I would use another card. Dina offered me a Sinajana place, same road as Payless, 194 Pale Kieran Hickey Drive. I went to see the property on 19Dec and accepted it (because I was already in a bad situation. As I tried to understand how she canceled the 1st reservation, she cut me off and told me that I needed to forget about the first unit at Pedro de Casa, Mangilao, Guam, because she had given my reservations to someone else. Instead of working with me to remedy a problem she caused, she said she couldn't help me and canceled both reservations just like that, AND then HUNG UP ON ME! Prior to hanging up on me, I also explained and sent her a screenshot of the reservations that said I would pay when I arrived at the property. I am also very disappointed in Booking.com for not advocating for not advocating even though I sent a message.

It was nice to have a kitchenette with cooking and eating utensils available.

We could use a better lock on the front door. Windows could use more reliable safety bars. Smallest bed was the most comfortable one.