Vilnius town square apartments SELF CHECK-IN 24h by H&H

Very disappointing experience. The property cancelled our reservation at the last minute without any valid reason and showed no flexibility or understanding. No alternative or solution was offered. Poor customer service and an unprofessional attitude. Would not recommend.

We did not get this apartment. On the day of our arrival we got a message that there was a pipe burst on the flat. It seemed to us more of double booking. We had been carefully chosen this place for location, how good equipment for our 1 week stay.

We were offered another flat. This flat was not even close what kind of flat we have booked. It smeld mouldy and did not have fully equipt kitchen. After few hours we got a visit from the flats owner saying there is an issue with the firm that rents the place. We was told that the firm has 12 hours to sort things out or we will be kicked out. We contacted booking.com and got our money back and rented another location.

Labai gera, rami vieta Vilniaus senamiestyje. Labai aiškiai pateikta informacija kaip atvykti. Nors per booking sistemą rašė, kad bus vieta automobiliui, jos nebuvo, bet šią problemą išsprendė nedelsiant.

Apartamentai pritaikyti tik 2 asmenims, nes sofa skirta tik sėdėjimui. Miegoti neįmanoma, Nuo menkiausio judesio labai traška, juda. Trūksta elementarios švaros.

Vieta patogi aplankant Vilniaus senamiestį.

Nebuvo nemokamo parkavimo vietos, nors užsisakant buvo klausimas apie parkavimą ir aš pažymėjau, kad jo reikia. Tai sukėlė papildomų finansinių išlaidų. Nebuvo popierinio rankšluosčio. Paskambinus pagalbos telefonu, darbuotojas nekalbėjo lietuviškai. Lovos rėmas sulūžęs ir daužė kojas.

Check-in kodą rekomenduotina siųsti tarp pirminės informacijos. Bes informacijos pateikiama per daug, ji dauguma yra perteklinė o kodas kažkur tarp tos i informacijos.

Skubiai reagavo į klausimą

The location is in the very center and it is good.

Very good photos on the website, but in reality all the furniture looks very tired, as well as the bed linen, towels etc. The sofa and main bed are very uncomfortable. It was also dirty behind the sofa. P.S. Even if booking says otherwise, they do not provide a parking space. Paid extra for nothing.

Great Location with lots nearby - large flat.

Unloved. No bedding for children on arrival, no door to bathroom and lights/fan run on a motion sensor.... Very annoying during the night. Flat smelt damp. Over priced.