HomeTowne Studios by Red Roof Richmond, VA - W Broad St

Nothing really

The hotel is located near what is now a more ready area. I did not feel comfortable leaving my vehicle. Trash bags littered the walkway the first and only evening we stayed at this hotel. The room smelled of urine, there was live bug in the living room area, and a dead one in the bathroom. We saw a sex worker leaving the facility and worst of all my oldest daughter was solicited to purchasedrugs. We only stayed in the room for one evening. The next morning we packed our belongings and did not return.. I spent the week of our booking utilizing any funds I had remaining to cover a room in a decent area and attempting to fight for a refund for the roobut jm we were unable to use tor the week. My family is currently experiencing housing instability I'm budgeting all of our funds and the loss has been devastating. The question for booking.com when you allow an establishment that runs in this manner and is ok attaching their name and brand to rooms in this unsanitary, unsafe condition why would they ever decide to issue a refund. I am currently pleading with booking.com I personally would not allow this establishment the authority to dictate if a refund is issued tying my name any further to such scrupulous business practices.

Love the location and peace of mind

Love the location

Remote halfway worked

Kitchenette space. Pillows. Medium-Full Size Fridge. Wooden Floors.

The room overall, the pest (roaches and spiders), the slow internet. The customer service overall from staff. The limited breakfast you receive. There is no stove top within room. To get access to the front desk, you have to enter another building adjacent to actual building you’re staying in.

Habían muchas cucarachas y la habitación apestaba a cigarrillo, reservé una habitación libre de humo y me dieron una que apestaba cada vez que entraba y yo llevaba a mi Hijo,

Nothing

It was trash and roaches and mice in and out the building .