Water Street Retreat 14

Everything

Nothing

Everyone in the complex was very nice. I liked that it was close to everything in downtown. Felt very home vibes. Also the owner was super responsive. Make sure if you book last minute call them to get passcode. The balcony door got a little jammed he was getting maintenance out there first thing the next morning. They came in and out while we had lunch and fixed it. Also the parking was not that far away idk what everyone else is talking about.

I didn’t like the not smoking part. My wife vapes and it’s annoying going downstairs to hit even a vape with a balcony. I get it for the fire hazard aspect of it but not a vape. Everything was perfect other than that part. Amazing place to stay i’d stay there every time if possible.

Location is amazing and the Apartment/Condo well equipped with great views.

The Host is nearly impossible to contact. We tried for weeks before the stay to get in touch, but just got radio Silence. To the point we contacted Booking.com to cancel as we were sure this was a scam Booking. Suddenly the host appeared to deal with our request, but we knew there would be issues if we needed them again Sure enough, come check-in, we only got automated messages, and no "code" to enter the property at check-in. Messages unanswerd for days. When we finally got through to a person, they were intensely unhelpful, acted as if our call was a huge inconvenience and attempted to shift blame on us. "Oh you have not sent us your ID"... yes we have..."but you are not checking in till tomorrow"...wrong again Overall its an absolute minimal approach to hosting. Do the bare minimum to reap the rewards and fail to provide even close to an acceptable service. Overall it just soured the stay as we had 2-3 hours of no contact and no entry code not sure if we had been scammed or not. Hospitality is more than just a listing on Booking.com and zero customer service. Other hosts listing at this location are far better and we really live wilmington and water street retreats but this host is just absent We also really didn't get on with the memory foam mattress and the apartment overall could definitely have been cleaner

Owner was very accommodating when I arrived with a dead phone and no codes. Liked everything.

Location, Location, location. Central to downtown shops and restaurants. Great views. Apartment nicely decorated and comfortable. Bed comfortable.

Could be a bit cleaner, especially in the kitchen. Crumbs by refrigerator floor. Hand soap in bathroom empty. No paper towels in kitchen. Toiletries nice to have but bottles were extremely difficult to dispense the contents.

The location was amazing!

The property was great, I just wish we didn’t have to park so far.