Dhalia - Private roof with pool & Beach Club Access

Ruim appartement

We wilden een rooftop ervaring met privé zwembadje, maar het zwembad had vies stilstaand water, heel onaantrekkelijk. Het appartement ligt naast een arme wijk, waar de hele nacht honden aan het blaffen zijn, waardoor je nachtrust verstoord worden.

Très beau comme appartement.

Il y avait un problème d'odeur qui venait de la salle de bain.

The apartment was beautiful, spacious and located in a safe, gated area that had a security guard all day and night. Parking was available at all times which was great as we had rented a car. We loved the layout of the apartment, the kitchen and thought it was nicely decorated. The bed was also very comfortable!

Cleanliness : When we arrived, the floors were dirty (foot prints were visible on the stairs and second floor). Pool was also dirty (could have been that it was windy before our arrival - but it seemed as if it hadn’t been cleaned in a while), so we did not use it. Noise : The apartment faces a main street with a gas station and a very noisy area; dogs bark frequently at night. The walls aren’t soundproof, so we had to buy earplugs to sleep. Noise levels were especially high on weekends, and notably disruptive even for people used to city noise. Wi-fi: The internet connection was terrible. 50% of the time, the wi-fi didn’t work at all, and my friends, who had purchased data packages, also had a hard time getting signal with their esim/provider. Internet connection in Tulum in general seems to not be the best, but it was particularly bad at the apartment. Little details : it shows it is a rental apartment where no one has ever really lived. Missing finishing touches, like : no hanger for the toilet paper, very few hangers for our clothes, no hook to put your shower towel, no dish towel for the kitchen, a tiny garbage bin (especially when you have to throw all soiled toilet paper in the garbage), etc. are little things that could have been improved to make our stay better. Door lock: Midway through our stay, we were suddenly locked out. The concierge had changed the code without informing us. It took significant back-and-forth to obtain the new code, and they insisted it was due to repeated incorrect entries on our part which wasn’t the case. It felt like they were deflecting responsibility rather than acknowledging the issue. No problems after that.

The apartment was perfect for us. Stayed there with 3 persons

Pictures made you to believe the property was on the beach. Description made you believe the the beach club was part of the room.

Comfortable beds. Nice furniture and well decorated.

Poor location. Very very very noisy both inside the apartment and outside. A lot of noise from heavy traffic, dogs barking all night and construction through the night on the side of the bedrooms. - inside, the extractor fab above the washing machine and the filter pump for the plunge pool were excessively loud and made any time indoors unpleasant. - ⁠blue tape across the huge windows was a real eyesore. Why? When there is such a beautiful forest view to look at. This is not what we saw on the booking.com photos. The hosts advised this had been due to the hurricane but the hurricane was 2 weeks ago! - ⁠bathroom downstairs- the wood on the floor in the shower has turned white and looks very unclean - ⁠no rubber seal in either shower so lots of water ended up on the floor which we kept mopping up. - ⁠upstairs bed had brown stains on the left hand side - ⁠the cleaning items for the apartment should be kept away out of sight, not in plain view of guests. Very unsightly

My stay in Tulum booked through Booking.com was nothing short of a nightmare. From the moment we arrived and were unable to access our place (due to being given the wrong code), it was evident that this accommodation fell far below expectations. They were dismissive and unhelpful, showing little concern for addressing our complaints or ensuring a satisfactory stay. We had several issues with our door locking us out. We were unable to access the home on multiple occasions. While the owners blamed us for not imputing the code correctly, our neighbors (who speak fluent Spanish) also tried. Even while speaking on the phone to the hosts, they were also unable to get inside the home. This led us to miss our dinner reservation (that we put a deposit down for) as we had to wait for the property manager to hand deliver us a set of physical keys. To top it all off, the location was far from relaxing, situated in a noisy and loud area due to construction which took place from 8am-6pm from Monday - Saturday during the duration of our stay. Even ear plugs was not enough to drown out the noises. Staying indoors was the last thing we wanted to do so we reached out to the host to see if they could help accommodate us with a bike rental (as listed under their property amenities). Although they managed to get bikes delivered to us, they were completely unusable. The height of the seats was fit for a 6ft + tall man. When we asked the host if someone was able to bring over a wrench to adjust the seats for us, they said we could walk the bikes into town and ask another bike shop to do it. This wasn’t an acceptable solution as the nearest bike shop was over 15 minutes away. We asked ground keepers if they could help and we also asked for a bike exchange. When no one helped, we said we didn’t want the bikes anymore and the host accused us of not paying for them.

The comfort of the place, equipped kitchen, awesome linen, pillows, matress

Nothing to complain! Everything was according descriptions