Stunning Old City 2 Bedroom - Elevator, Bay Windows

Location of the apartment was great. Very close to downtown and bars

The apartment was not well maintained and dirty, air conditioning was not working at all.

The area

Good evening, for starters I think a complete refund for this stay is well deserved. My name is Tia. I booked a stay on booking.com for 5 total guests on May 31st to June 3rd in Philadelphia, PA. l am reaching out to you all because the stay was not remotely close to any of the photos that are presented to possible guests. I arrived to Philadelphia earlier than check in time and requested if I could check in early, I was told no by the woman on the phone because the cleaning team was still there cleaning the place from the previous persons stay, which I found fair. By the time check in came the owners were almost a hour late providing the check in instructions. Walking in to the apartment you could tell by first glance how dirty the place was. If I could submit photos here I would. The whole apartment was covered in a thick layer of dust, dirt and or grime. Immediately, I reached out to the owner asking what could be done because that was the busiest weekend in town due to a popular festival so finding another place to stay would've been impossible. The owner reached back out stating they would see if they could get their cleaning team out to handle things and then proceeded to text back hours later stating it wouldn't be possible same day and that they would get them out first thing in the morning. The cleaning team never showed up the next morning and the owner never reached back out about it. We had to purchase with our OWN money, cleaning products to clean a property that was already supposed to be clean! Products that then had to be thrown away because they can't be taken on our flights back home! The showers were dirty, shower poles rusted, mold in the corner of one shower, dirt and dust covered the vents and the living room windows/bay door. There were holes in the floor, one big one in the kitchen and others at the second bedroom door where you can see downstairs into the apartment below.

Repair air conditioner, need deep ceaning the entire apt, change sofa, mattress, bed sheet, comforter & towels.