Sleeps 4, Duplex Apartment, Long Term Disc

Location was perfect.

The beds weren't made before arrival. There weren't enough mugs for a hot drink. There is no freezer. The windows don't open to allow you to cook without the smoke alarms sounding.

The apartment is not suitable for people above the age of 50 (unless you have a rich elderly relative who has you in their will). Steep stairs, with facilities on the top floor. The internet did not work (until I fixed it myself) while there is no Free-to-air TV (only netflix). The bed had crumbs in it when we arrived. But the worst feature is the property management company Evolve Stays. Do not use this company *ever*. We were refused entry until we had filled in various forms, including 1 one that was never sent to us (they did send forms for 2 other clients instead). Information for property access was a youtube link that was filmed in darkness. They insisted on a 350 pound deposit in advance, and NB if you are paying as an overseas tourist, they will keep some the deposit (returning less than they took off your credit card). So all in all a terrible stay, with terrible support from Evolve staff.

Keys are in a dark shed down an unlit alley. Bed linen and towel was missing for 3rd guest; despite many requests the linen and towel never materialized. 2 heaters, one in bedroom and one outside bathroom did not work. Bell did not work. All the duvets, pillows and towels were the cheapest you could possibly buy, same with crockery and silverware - not that we used the kitchen. The apartment is cute; however, it is located on a street corner with a crossing that beeps all through the night. Carpets are in need of a deep clean. Soap dispenser in bathroom did not work. The apartment needs a good clean and a few maintenance issues addressed.

Excellent location

Very noisy you can hear people talking at the zebra crossing and it beeps every five minutes keeping you awake all night. You need a 350 pound damage money sent in extra to get keys and then you get charged half for a carpet stain behind front door that's been there ages.they must charge for this every time. Excellent location but would not stay again.

Location very good as in the centre of Otley. Bathroom shower was good. Kitchen was a decent size for such a small place and in good condition. Teabags and sugar available plus washing up liquid and tea towels.

Property is situated on the corner of a main road, so lots of noise and traffic etc. NO parking! Small house/flat which generally felt like a bit like a student flat, particularly the main bedroom, which was very basic. Bed was not great and bedding and sheets were the cheapest imaginable (high polyester content). Wardrobe was stuffed full of cheap nasty duvets and pillows etc so had to remove these to have room to hang clothes up. I was glad I had brought my own pillow with me. Furniture is cheap and only one bedside table. We asked for bedding for the sofa bed but it was not there. A good job my friend had brought her own just in case. Kitchen facilities were mixed - only 2 mugs! No coffee either. Carpets were quite grubby. Generally it felt very basic and we thought it was overpriced for the standard of accommodation. There is so much you could do with it to make the bedroom feel more comfortable! Also some nice touches would have been nice such as complementary food items and milk etc. Didn't like that we had to pay £350 refundable deposit for such a basic place. However this has apparently been refunded now. Overall - it was 'ok' for a couple of nights but wouldn't recommend as a particularly nice place to stay.

Location

The location was excellent

The stairs were a challenge at my age

Clean, good all round facilities. Radiators warmed up the place quickly. Good shower.

Because it’s on a very busy crossroads and the bedroom is single glazed it is noisy. However we appreciate the central location.