Cloud9 & Cloud View Glamping

The staff provided excellent service, despite didn't understand English. Buffet dinner was really good. We enjoyed the photoshooting spots during the evening time where no outsiders were around.

Though having private bathroom, it's located downstairs, where you gotta exit the tent area and taking a flight of steep staircase, which could be dangerous at night when you are half awake. During our stay, too much noise was created by the neibouring tents, who had drinking games till after midnight, which affected our sleep. There were dogs barking whole night right in front of our tents too. We were very much disappointed by the closure of the free games provided eg rainbow slides etc. According to the staff, it was raining in the morning. But since it has stopped, they still insisted not to open the slides. They should have explained the operating time better before booking to ease our planning. For us, the price is considered at the steep side looking at the facts that no free entrance or games provided as described during the booking.

The view was great! Able to see the clouds

The property did not capture my booking on Booking.com even though we have corresponded on Booking.com’s chat function to confirm my arrival time and request for slightly late checkout. In the end, they didn’t have the room type that I reserved for (with ensuite toilet) and assign me to one with shared toilet. Though they have me the key to one toilet that I could use privately but there was issue with the lock. In the end, I had to use the shared toilet. They also confirmed that I could pay by credit card on arrival but turn out I can’t and have to pay cash. For those who are scared of cats, please note that there are two roaming cats and they will hide under the dinner table when I was eating.

Good view and good service at meal place , however check in could be smoother When it rained, the staff brought an umbrella to our tent which is helpful. Overall staff is helpful and friendly

As when we first arrived we were confused where is the receptionist and we waited for quite a long time, similarly when we left, we saw another guest having a similar experience, so that could be improved. Also some of the shower taps and shower heads were broken 😭 it was so inconvenient to go to another cubicle. Would be good if the room provided tissues / a lamp in the room that we could carry around to help us see better in the dark at night

We loved our tent. Very clean and cozy and the view was amazing. We did nice walk around and went to this herbal farm and met Lac, a super cute dog. We bought a Da Lat wine bottle and some smoked cheese to have it while waiting for sunset after the walk. So nice!

The floor was built on the hill so if there are people walking outside the tent you can feel it while lying inside.

Everything. The view is mesmerizing. The food and staff excellent

Nothing

Best part of Vietnam trip. We are looking for nature and found this gem. So calm, fresh air and great photo spots. The staff we're kind and even helped us arrange transport. 10/10 stay