Villa De Cruz - Groovy Suite

The layout of the rooms

Having to open the gate for the housekeeper

Nice quiet neighborhood

Place was lovely and the staff was very welcoming, proprietor was most accomodating and checked in to ensure the stay was going as planned

s much as I would like to say how this property was exactly as seen in photos, unfortunately, I did not have the opportunity to visit this property. This establishment STOLE my deposit which was done back In June 2024. Initially, this was a couple’s trip with one bedroom, but I wanted my family to experience what I read and thought can be wonderful vacation. I did have to re-schedule from June 2024 to Sept 2024 (for 2 people). Due to my job, my partner and I was unable to visit in September. I reached out to the property directly and re-scheduled months prior from September 2024 to October 2024 for 4 adults and 2 bedrooms (which was more money for this establishment). This was confirmed then. I reached out again in September 2024 to confirm my accommodations. This was confirmed. Now in October, I had to book tickets to travel from Trinidad to Tobago. I reached out to notify the establishment that I will be arriving to the island at a particular time- No response. I followed up a few days after- still, NO RESPONSE! I called a couple days after still hoping to get into the contact with the establishment- someone answered, when I expressed my concerns, I was told this was a wrong number. I tired multiple times on different social media platforms (Instagram, whatsapp, google) in an attempt to notify them that I will be visiting and still -no response or that the contact I had was the wrong number. Today is 11/11/24. The company still has not even reached out to me. And I still cannot get into contact with them. ONCE AGAIN THIS ESTABLISHMENT STOLE MY MONEY AND I WILL NOT RECOMMEND ANYONE TO VISIT. There are alot more beautiful vacation homes in Tobago with great customer service.

s much as I would like to say how this property was exactly as seen in photos, unfortunately, I did not have the opportunity to visit this property. This establishment STOLE my deposit which was done back In June 2024. Initially, this was a couple’s trip with one bedroom, but I wanted my family to experience what I read and thought can be wonderful vacation. I did have to re-schedule from June 2024 to Sept 2024 (for 2 people). Due to my job, my partner and I was unable to visit in September. I reached out to the property directly and re-scheduled months prior from September 2024 to October 2024 for 4 adults and 2 bedrooms (which was more money for this establishment). This was confirmed then. I reached out again in September 2024 to confirm my accommodations. This was confirmed. Now in October, I had to book tickets to travel from Trinidad to Tobago. I reached out to notify the establishment that I will be arriving to the island at a particular time- No response. I followed up a few days after- still, NO RESPONSE! I called a couple days after still hoping to get into the contact with the establishment- someone answered, when I expressed my concerns, I was told this was a wrong number. I tired multiple times on different social media platforms (Instagram, whatsapp, google) in an attempt to notify them that I will be visiting and still -no response or that the contact I had was the wrong number. Today is 11/11/24. The company still has not even reached out to me. And I still cannot get into contact with them. ONCE AGAIN THIS ESTABLISHMENT STOLE MY MONEY AND I WILL NOT RECOMMEND ANYONE TO VISIT. There are alot more beautiful vacation homes in Tobago with great customer service.

Spacious clean appartment, comfortable bed, shaded pool area with adequate privacy, and enjoyed the complimentary wine and tea....

Consider improving locks on windows.

I absolutely LOVED, LOVED, LOVED this Villa because it is well equipped and tech-savvy! From the very secure gate, to the lights, to the clock on the wall, to Alexa, to the multiple TV streaming services, to the pool, and so much more were extremely useful AND attractive. I was so impressed by the amount of thought and effort was put into the entire infrastructure. My top of the list love for the place was the PRIVACY. The place was beautiful. With all the amenities and it's close proximity to the Ferry Terminal, I came back home and boasted to all my friends and co-workers about the Villa itself, the housekeeper who I absolutely adored and the owner himself! We were met with a Complimentary bottle of Non-Alcoholic wine which I appreciated as I'm not much of a drinker!

I think my only issue was the living area of the Groovy Suite could use a cooling fan. Not necessarily AC as there is already a unit in the Bedroom but a cooling fan specifically will be great!