Las Frayadas,Depto Rooftop y Piscina, a 7 min de playas de Nuevo Nayarít

Place was super clean.

Arrival info could have been much better. A lot better. The hot water could have been turned on before arrival. Coming from another country, I would not have the knowledge or expectation that I would have to turn it on myself at the boiler ?? Shower did not drain. Needs to be augured.

it was clean.

1. **Lack of *effective* communication.** (contact number to the owner (speaks Spanish only, and hangs up on you if you speak english). PIN to access the property was wrong. 2. The property wasn't exactly as described pool locked off, not accessible (apparently broken). 3. windows had no screens, can't let in fresh air unless you want the bugs to come in as well. 4. TV has Netflix, etc., but it's only in Spanish. 5. No instructions inside the property to advise how to work the A/C, TVs, etc. 6. You must let them know in advance if you want hot water (so that the property manager can "turn on the boiler"). It is not automatically offered. 7. IF you plan to book here, please know that the area is very rugged (sandals not recommended). There are very few if any street lights. I did not venture out at night, even though I hadn't eaten for 12 hours. I didn't see any clear convenience store or restaurant. 8. I had no option but to stay the one night and checked out the next day, stating I wanted a refund. 9. booking.com was useless in assisting me. my messages to them were unanswered.

The property was perfect for me. Communication with owner was great! The location is very chill, I felt safe. I am from Dallas, Tx and traveled to puerto Vallarta for IVF. I worked from the location and the internet connection was perfect, i had no trouble with work which was very important for me. I would definitely stay here again with no hesitation.