Luxe Cosy&Spacious 2 Bed House - Super Fast Wi-Fi & Private Parking Near GLO Airport & Cheltenham Racecourse

Everything

High paint fumes throughout upon check in, all windows in house left wide open when we got to property at 7pm on first day. Hob working but Oven not, fan turns on but no heat present even in grill setting. This caused further expenses as had to eat out each evening. Oven extremely dirty on top and inside not been cleaned. George Foreman in cupboard covered in grease and in used condition. Not sure how long it's been in that condition. Not enough cutlery for 4 people, no other sharp knives. No teatowel in property and simple cooking such as oil, salt and pepper. Garden and side of house full of rubble, nails and screws all over the garden so my daughter can't go out and have to be cautious taking dog out there too. Gate to garden doesn't latch as doesn't align have had to block off with big blocks from the garden Back fence falling down where they have removed shed hole in bottom of fence so not secure for dog! Garden not suitable for sitting in, chairs have bags of rubbish/rubble on them and others covered in paint. Inside chairs at table covered in paint marks Floors downstairs paint speckled as though no drop sheet use. Carpet throughout covered with stains and paint streaks Bed sheets extremely creased, pillows on 1 bed practically non existent as so thin. Sheets didn't smell fresh and towels smelt musty also Bathroom full of mold on window and grouting, bath mat not fresh and also covered with paint. Cabinets all stained inside and not been cleaned thoroughly. 1 sharp knife in utensil draw not suitable for making a meal as no other sharp knives avaliable. Dirty sponge left out in sink that is also streaked and stained from previous paint job. Fridge tidy but not clean smelling vegetable draw missing and also racks in door. Freezer very iced up.

Did not stay due to the condition of the property.

Home was very grubby. The back garden was a tip- the shed windows were out, rubble strewn around, and the back gate falling apart. One wouldn't want to look at it, much less sit there. The house had not been cleaned, the home did not smell good (probably the reason the previous guests had left all the windows open), walls and doors were stained and grubby. I contacted the manager within minutes of arrival and told him we would not stay there. There is no comparison to "Luxe" and this home. The photos do not fully show the terrible condition due to the lighting. Beware, as this company messages through WhatsApp so there is no record on Booking.com of conversations. I book homes in the UK for a month at a time, sometimes several times a year. I have never encountered a home in this condition until now. The management will reply with all types of false accusations about me, as they have many others. I have copies of messages documenting the issues, and a promise to refund a portion of my payment. I also have reviews from Booking.com and Airbnb renters that have had these issues (wish I had seen them before I booked), and many photos. This is not isolated to this rental, but also others that are in their rental portfolio. There is no possible way that many of the good reviews on both platforms are legitimate, no one could "relax in the garden". I contacted Booking.com at the very beginning and have been ignored. Airbnb did refund one of their customers that I have documented. I attempted to work with the management and have waited two months to review. I have now been ghosted. Extremely unfortunate situation.

Luxe Cost & spacious is the wrong title for this house.

When we arrived at the property weeds had grown up around it. Apparently was cleaned the day before by professional cleaners …NOT!!! When I opened the door the smell was very musty … no clean fresh smell on entering the property. There was 3 of us staying and only enough towels for 2 people. The owner ordered more and it was Sunday night before i received them from the post😧 …. so 3 days without. There was a spare in the cupboard not folded up just thrown in and when i smelt it, someone had used it before. Bed in the back room facing garden, very uncomfortable and I almost fell out of it due to it being lopsided. Washing machine in the property was full of bed clothes left in after a wash and damp … not fully dried. Dishes left on draining board, wouldn’t sit out in the garden as weeds grown up, garden gate lock broken and not secure for our dog …… need I continue?

Location was prime and the House was a perfect size for a small family. Place was very clean and the owner have seem to have thought about almost everything one person could need during their stay. The communication with the owner was impeccable and always has helped me in little things regardless what time ot maybe. I totally recommend the place for thise travelling to Gloucester or Cheltenham. You are close to both sides to the city

It is a bit far away from city centre but we prefered this over staying somewhere busy

Dirty and unwashed bed sheets, hadn’t been cleaned, damp bathroom towels - it was so unhygienic we didn’t stay overnight and left to check into a hotel instead. Still no refund and owner not replying.

Excellent location , great facilities , good value for money

Everything appears to be brand new and there was a smell of fresh paint which was a little over powering in the back bedroom . Owners did not respond to a minor enquiry on the Thursday night !

Everything, excellent.

Nil