Tree of Life Vantara Resort & Spa

Location was quite nice.

I am currently staying at Tree of Life Vantara Resort & Spa and unfortunately my experience has been very disappointing. • We found a lizard inside the room. Staff came to remove it, but it ended up disappearing into the ceiling gaps, which was quite unsettling. • The mirror and carpet in the room were noticeably dirty. • We spent nearly ₹7,000 on lunch, but the food quality did not justify the price. We even found a plastic thread and hair in the soup, which was unacceptable. • We booked this stay trusting the Indian Hotels Company Limited (IHCL) group, as we usually stay at their properties. However, this has been the worst and most expensive experience among them. It has not been worth the money we paid. • There has been a clear lack of amenities, hospitality, and overall service. • Even the recreational equipment was poorly maintained — the badminton racket strings were broken and the shuttlecock was damaged. • The resort is located in a low network reception area, and despite having Wi-Fi, the internet connectivity was extremely poor. Overall, the stay has been far below expectations considering the brand reputation and the price charged.

The food was great, with loads of options in the buffet. The service was also wonderful. And the property itself was really beautiful.

There was no hot water and the rooms were smelly

Very well maintained hotel with attention to details. Room and bathroom spacious, comfortable and clean, very pleasant smell in the room. Amazing view from the room and from the overall property. Very good food, lots of choice and high quality. Since it is far away from the city and on top of a hill, you can enjoy peace and tranquillity (keep in mind that you need a driver to reach the property). The service is good and fast but…

The staff is friendly but a bit invasive; sometimes you feel like observed, they are very attentive but even too much: they knock on the door just to know if everything is ok. Most of the time it is very difficult to communicate with them since they speak a very poor English. The reservation management is very insistent (several calls and messages at any time, days before arrival) and they are not following booking.com policy (even though involving of booking customer service). They refused twice my perfectly functioning credit card since they wanted to have all the payment in advance via a WhatsApp link. Unprofessional and stressful. The property doesn’t have a spa, as the name and the details on booking might suggest. Very disappointing.