Charming Queen Studio Deluxe w/Balcony #233 at Donner Lake Village

It was very nice. We enjoyed the lobby. Upstairs with the fireplace is nice to be cleaned the window windows. We can see outside better.

View at the upstairs with a fireplace

This was not our first visit at Donner Lake Village, so we are obviously familiar with the location and services and like it enough that we have been returning on multiple occasions. You can't beat the location and we really love the lounge area. Nothing beats coming back after a good ski / snowshoeing activity, pick up some ice cream across the street and coming to enjoy it while relaxing and taking in the magnificent view from the lounging room.

Not a lot to complain about really, but I would say the bath towels either hadn't been properly cleaned or needed replacing. Several of them were visibly stained.

Value

Floors were creaky. We were concerned about worrying downstairs folks after 10pm while walking

Really great location and easy access and check out.

I was absolutely shocked to hear that we received a noise complaint the following day about my children because we had used the common areas in the very early evening hours (5pm). In addition, I was told that we had slammed doors, which was simply untrue. I don’t know if we had been mistaken for other guests during our stay, but we were quiet well within the respectful hours and definitely were not inappropriately loud. My children and my husband explored the property in the hallways and common areas for no longer than 20 minutes and my children raced down the halls a few times to get their energy out (this is the only “loudness” I can think of). It made us feel like we had to tiptoe the rest of our stay and could not feel comfortable. Given that it’s snowing outside and my young kids (ages 3 and 1) understandably have high energy and being cooped up inside, it seemed absurd and unreasonable to be warned for using the common areas so much so that we didn’t utilize the beautiful fireplace view area because we felt so uncomfortable after the call. The bed pillows were also extremely uncomfortable, we had trouble sleeping well. I had also asked for an early check in and the host rest assured he would get back to me, but it was very unlikely. He did not get back to me at all. It was also very difficult to contact the host. I would have to leave a voicemail before getting a call back. Never any direct answer. Other than that the unit was charming and well set up.