Seaside Retreat - 2BR Apt in Southport

We liked the location as it was near to public transport, shops as well as the prom. It was quiet despite being near the town centre. Most of the amenities were as expected. Well equipped kitchen with fridge and freezer. Any minor problems were dealt with promptly.

There was nothing to dislike for the cost of the stay.

The only downside of our stay was all the stairs as a few of us are disabled but otherwise a great stay thanks

Stairs

Stairs we were on top floor I'm disabled and I struggled with my mobility,

Fully enjoyed the apartment

Another chair would of been nice for a family plus I would of thought each room would have a tv and not share just the one but other then that I was really happy with it and I would stay again but I do think it would be better if each room had there own tv plus another chair with it being three adults and one child

Location

The bathroom

After struggling up 3 flights of stairs that we wasn't informed about when booking we were very disappointed with apartment, light taped up on kitchen ceiling, rusty towel radiator in bathroom, cuttlery drawer clearly not cleaned spillages & dead bugs, black mould spots all over base of one bed. Didn't even unpack Wasn't offered any other accommodation after speaking with booking. Com was basically told if we didn't stay we would lose our money Needless to say we did not stay. I have always booked my breaks through booking.com but never again..customer service appalling 😒

The location and the beds were comfortable after we had hoovered the mattress and shook all the hairs off the sheet. I actually went out and bought another sheet to put over the one that was there.

We have had to shorten this review as I was running out of space. To cut a long story short the apartment was filthy and I have 30 pictures to prove it. We were told they could send a cleaner out the next day or cancel our trip. We told them we had cleaned what we needed and not to bother. Did speak to someone on the phone who just kept asking for pics, he eventually cut me off. On first impressions the apartment looked really nice, but then as we went to use things we realized how dirty everything was. I had to go out and purchase new towels because the ones there were full of stains and stuff. We had to scrub any cutlery, plates or cups that we needed to use. Didn't use microwave or toaster as they were filthy and disigusting. All draws in the apartment were dirty, so couldn't use for our clothes. Had to live out of our suitcase. Did complain with a email about the state of the apartment and was asked to send pictures. We sent 20+ pictures but they were saying they had only received one. The apartment needs a deep clean and this would make it really nice to stay in. If I owned this apartment I would not dream of letting it out as it is.

Nice layout, loads of plug sockets everywhere, used tv and thank you for app pre loaded. We got our steps in as the apartment was on the top floor. Facilities was good and all we needed was to hand.

Parking was a bit expensive and limited ( due to residential area.. the beds was ok but way too soft no support .. had bad back ack in the mornings . Shower coil was broken before hand and only one part of the shower worked.

Nice apartment

Issue with boiler