Holiday Inn Express & Suites Englewood - Denver South by IHG

Staff was wonderful, truly exceptional in their customer service skills. The breakfast buffet was well maintained with a nice variety of options and the hotel seemed very clean.

Neither of the tv's in our room worked. I've seen other reviews mentioned this. I have a feeling they don't have TVs but work in any of the rooms ever. I left a message with the front desk that we would like a discount as we hadn't been able to use either TV Interstate that was one week long, and never received a response, which was not appreciated. I also noticed that while the hotel was very clean there were a lot of fairly toxic cleaners being used throughout.

The staff at front desk made me understand the difference in making a reservation directly with the facility and going thru Booking.com.

That i had driven 45 min with my family across town and at 3am just to be told the hotel didnt have a room fr me. I called up booking and all they say was “im sorry that this happened ma’am and we understand your frustration” No you dont. Whats important is u do your job as a reservation expert to contact the hotel i want to be booked in after you have collected my info and “VERIFY” that reservation with the hotel first before telling a customer that they’re confirmed only to find out they are not. Wasting my time

the staff went above call of duty to fix an issue with downgraded room- kitchen staff where amazing , food was also fab. manager helped us out a lot also. the hotel itself is clean, quiet and affordable and perfect for our travelling needs and wants.

the tiles in the swimming pool are VERY slippery & not nearly enough towels available outside bedrooms. The lack of communication between staff members from morning to night was all over place.

Great location for the night. Staff were helpful. Place was quiet. Breakfast was good. Room was comfortable. Would recommend staying here to others and would stay here again.

Unable to connect to wifi on computer or phone.

BEST breakfast...fresh biscuits and cinnamon rolls, fluffy eggs, good fresh fruit and items were replenished when supply was low. Breakfast...Excellent!

Location and clean!

Nothing!

The room was fairly comfortable.

I wiped up a spot of water on the floor, and the towel came away black. Other surfaces also weren't very clean. Holds for possible incidental expenses were unreasonable.

I had reserved my room through booking.com. When I determined I'd need another night added, booking couldn't help me. I called the property and explained the situation. They cancelled my booking reservation, did not charge me a cancelation fee AND upgraded me to a suite at no extra charge. Great property!