My House N5 Suites Hotel

The stuff does not talk English nor Arabic The pictures on booking is different from real The breakfast was very very poor The room is old and the bed was small No coffee on the rooms only tea The clean was bad

Location

Easy to park.

No gym. Not a great breakfast.

Nothing

Most terible hotel i have ever been. It was so dirty, beds unconfortuble, breakfast very very poor and dirty place. I booked twin room, they aproved, after that they said to me its not possible

We liked that the rooms were bigger and only 45 minutes to Istanbul centre driving. Local food places very cheap and nice food in overall. Private safe car park for our rented car. What didn't you like? Continuing: Breakfast was cold chips, cold boiled eggs, different cheese, coffee and tea to drink in disposable cups, no microwave, no microwaves in the rooms either. We ate there only once and never went back. Staff dont speak any English, asked for juice or water for the kids , there was none. Very poor, the worst i have encountered in my time.

1. reception staff do not speak English, even the basics was misunderstood the majority of the time. 2. the rooms were so dirty, we had two family suites next to each other, oven still had food from previous guests, curtains, beds, bedding all badly stained, had to give the bedding back as could sleep on it as it was and reception said will have fresh ones for you tomorrow, not shows if it was a language barrier but i just said i wasn't moving until i had clean bedding. They went and put a duvet cover on-top of the stained duvet and gave it back to us. The shower had good pressure and temperature however it leaked to the toilet and we had to put towels to stop water flooding the toilet. When we asked for more towels the cleaner knocked on our door complaining to my husband who speaks Turkish, she was fuming asking why the towels were in the state there were in (wet from the shower and i had used one of the towels to clean the suite floor as it hadn't been cleaned and there was no cleaning materials provided). What is meant to be a coffee table was like a storage cupboard with wheel which has seen its days, it scraped my husbands legs badly. TV did work for 4 days only. Safe box: apparently it needed an engineer to reset code, they never came! We went everywhere with our passports and money instead!. In the second suite there was a dirty rug left on the arm of the sofa, not sure if it was forgotten during cleaning or it was meant to be there? Kitchenette with a cooker however no pans, no pots, just 3 plates and knives and forks. Day 2 we asked reception for a pan, they said it will be sent up to out suite, then nothing. Day 3 we asked again and the other staff member said its not something they can provide, later in the evening we asked the first person who we had asked initially and he had this sent to us eventually. The family suite was cleaned once on the day day before we left, day 6 of 7. Indoor pool doesnt work. Gym machines dont work.

Towel dirty, bathroom dirty. No power sockets close to the bed. Not enough courtains to make the room dark. Linnen wrong, only one individual for a doble bed. Breakfast IS not buffet.

The location is great the room was clean and felt homey.

We weren't able to use the pool on Monday due to some reasons and the personnel didn't inform us about this before.