Ola Lisbon - Castelo III

Excelente apartamento, bem limpo, funcional e bem localizado. Anfitrião disponível e responde rápido. Gostamos muito

O apartamento está bem localizado com minimercados e transportes a porta . O apartamento Estava limpo e a cama era bastante confortável

Estava tudo bem

La habitación era grande y espaciosa

La habitación era muy fria y no funcionaba la calefacción

Nada muy sucio, humedad, hongos en el baño mal olor y moscas, no lo recomiendo

Todo lo anterior, nada, no lo recomiendo

Location

Our experience at this accommodation was very disappointing. From the moment we arrived, there was a strong smell of damp and humidity, especially in the bathroom, which made the stay quite uncomfortable. Several things were also not working properly: the bathroom latch was broken, the toilet seat was in poor condition, and the clothes drying rack was damaged. The most serious issue was that on the first day we informed them that the main door latch was not locking properly, which is a safety concern. However, no one came to fix it that day. The next day, this resulted in us being locked out of the property, and we had to wait outside for more than two hours without access to the house while they arranged for a locksmith. Communication with the host/manager was very poor. At times, they did not respond to our calls or messages, which made the situation even more frustrating. There was also no flexibility to allow an early check-in or to leave our belongings, which made our arrival even more inconvenient. Overall, we do not recommend this place due to the lack of maintenance, poor handling of issues, and inadequate customer service.

Niente

Tutto

Tivemos uma experiência bastante negativa durante a nossa estadia. Houve barulho durante toda a noite, o que tornou impossível descansar. Além disso, havia muitos mosquitos no quarto. O chuveiro estava a descolar da parede, dando uma sensação de falta de manutenção e cuidado com o alojamento. Quando ligámos para esclarecer quais dos cofres deveríamos utilizar, a pessoa que atendeu demonstrou zero simpatia. Além disso, em momento algum recebemos quaisquer indicações sobre o processo de check-out.