Waikiki Banyan Bliss, Ocean View & Walk to Beach

Arrived in Honolulu still had no check in instructions, called them and was informed that I would have to check out a day early due to maintenance being scheduled for the room. When I asked what they were going to do about it she informed me they would try to find another room at the property for me. The day before departure I received an email stating that I would have to be out by noon that day and that they would refund me $171. The next cheapest thing I could find cost me over $400 for one night. Management would not call or speak to me I had to deal with a middle man. I would strongly recommend finding somewhere else to stay. Hey

This was the worse hotel I have ever been in. The Waikiki Banyans room was missing the closet doors and it had no smoke detector. I would not recommend it to anyone.

Scam. If you go to the Waikiki banyan they will turn you away. Security will be called on you. The phone number on receipt from hotels.com will bring you to an unprofessional lady that answers and can’t give you straight answers. Now I have to deal with credit card company. For a room we didn’t even get to stay in.

Last minute non accommodation. No reason had given. At first owner didn’t bring key to the room. And they said room is ready. Then They said they couldn’t accommodate?? We were waiting in the lobby for 4 hours.

Using this type of property for their customers is appalling. It's not the Hotel, it's the privately owned units that Expedia is renting, and is not affiliated with the hotel in any way as for the condition and cleanliness of the unit.

The room was outdated, we had an apartment there was 5 people in the apartment, and not enough Knives or teaspoons. The fridge was on a lean, one bed was being held up by a book.

I didn't know this complex was owned by a several different companies and private owners. I thought I had booked Aston Waikiki Banyan which is a hotel operator and has a front desk downstairs. My unit had a broken closet door which had come off the rail, cheap quality and worn out linens, stained carpet, old furniture, original kitchen and no phone or no cleaning service available. I had to spend the first few hours after arrival calling Expedia customer service in India who was communicating with a company who manages this unit in LA. Expedia told me to speak to them directly so I had to use my mobile to call them who offered another apartment in a few blocks away which looked okay in the photos so we agreed to take it but when I get there finally around 8pm we found it like an old motel apartment where hippies stay and hear loud music from another room. Not a place for family like us. I was with my elderly parents and two kids. The room was terrible too, it was renovated but still had a old feature and original bathroom. So we had to go back to another unit in Banyan which they offered but only available for a few days. We were tired, hadn't eaten or taken a shower since arrival and the kids were crying. When we checked in, we found the unit wasn't cleaned after previous occupants checked out. It was already 10pm and the cleaner didn't come so we had to go back to the first unit I booked. We had to change the unit two times during our stay in Banyan. Wasted a lot of time.

Hello! We have booked our stay at the banyon thru orbitz many times and have never been unhappy. This trip did not start out so good. The first apartment that the company had us stay in, which I think was room 907, did not have any power. After a few phone calls back and forth with the rep in LA they moved us to room 1111. We did recieve a call that same night that they were trying to fix the power and wanted us to move back into our first room in a couple days. I told them that it was unreasonable since we had moved into room 1111, had groceries and we would have to move it all to the other room. The company in LA called me agian 2 times but never left a message and I never heard from them again. Room 1111 was the typical room we have had at the banyon, 2 queen beds and a fold out couch. This works very well for my family of 4, I have two teen age boys that are tall. Room 907 would not have met our needs. It was advertised as one that sleeps 4, but that needs to be clarified that it will sleep 2 adults in the queen or king bed, not sure which it was, and 2 small children on the futon couch. There was no way my two teen boys would have fit on that small short couch.

Cons: check in was not really smooth, room was still being cleaned, no lockbox but combination lock as instructed on check in details. Closet was broken, toaster not working. Pillows could be better, room need to be updated. Pros: parking is free, 4 hr limit for guests. Cooking our own meals was key especially with kids. Walking distance to beach, shops. Nice location of hotel where you don't have to go through the hustle and bustle of Waikiki. Enjoyed the tennis and basketball half court. They should have the court open at least till 730-800. Overall good time, would come back if they could update the rooms that would be great.

Beds were incredibly uncomfortable. View was nice. Room was spacious. Pool area was great. Unfortunately wouldn't stay again because of the beds.