9BR Disney Dream Vacation W/ Lake View No Carpet

I really liked the location. It is a convenient drive to almost everything, especially the nearby Walmart, which, when you have to buy refills of toiletries, food, and the like, is somewhat of a Godsend. I also liked the clubhouse pool. Unfortunately, the hot tub was out of order while we were there, but the desk staff was extremely polite and accommodating. The clubhouse area and bathrooms were very clean and the surrounding patio area around the pool is spacious and clean as well. I liked the use of a keypad for the door to the unit instead of actual keys. The laundry facilities in the unit were essential, and the small pool was a big hit - at least with the kids. The bathrooms are spacious and for the most part very clean. I also liked that the customer service staff were ON TOP OF all of our issues, and were very responsive to our needs. The gate staff are polite, efficient, patient, and helpful. The other guests/unit owners were all quiet, respectful of the night noise restrictions and really help take care of the property. I'd likely stay again - but at a different unit.

I really, really wanted to like the unit itself. Like really. The pictures had me HOOKED. But when we got there, it was rather disappointing, to say the least. The pool cleaner net was shredded when we got there (replaced by customer service - at our request). The pool itself, while at 5 feet was deep enough, was really tiny. Fine for the kids, but two or three adults in it left little room to do much more than twirling in a circle. The patio furniture was absolutely disgusting. The patio cushions were flat, filthy, looked like they had been used since the 80's and last cleaned back then (NOTHING like the listing pictures). The stovetop worked fine, but the oven was broken and needed a new circuit board (thankfully was replaced in record time by the techs - at our request). Both refrigerators in the unit failed to make any ice (the stove techs reset both refrigerators while there - at our request - but then only one started making ice - SLOWLY). The bedrooms are decorated nicely enough, just like the pictures, but every bed in EVERY room either had a hard, uncomfortable mattress, or a slightly broken frame. The trash situation leaves much to be desired - the containment bench to leave trash in is small and is easily accessed by the community of local raccoons that have a hearty feast each night. I didn't hate it, but I'd never spend money to stay there again.