ALBERGO ELENA 3 via emilia ovest 347

It's fake than Booking offers this hotel as an located at Parma. In reality it's located 5km out of the town. And the only way to reach this hotel without car - is to take a taxi. But it's impossible to find the adress of this hotel at map: cause it has no adress. We were saved by the taxi driver: he just made a call to the owner of the hotel to ask him where the hotel actually is.

The name on the Booking Confirmation says Albergo Elena 3, but the name on the building is Albergo D&D. There is no street number on the Booking Confirmation. It just says Via Emilia Ovest. After searching for Albergo Elena 3 (and not finding it, as this is a long street), I discovered #224 on a message from the Property. The Property sent me a code for the key box when I booked, but this turned out to be an example code. How was I supposed to know this??? I didn't receive the correct code and the number of the box to open until 22h45 on the day of arrival. I arrived at 23h15. Am I expected to constantly check my email? I tried to call the phone number 3 times, until I finally spoke with the owner who then gave me the correct code. In total, we wasted at least 45 minutes trying to find the building and get to our room.

A perfect choice for transit. Easy access to the city of Parma, had everything you need for an overnight stay. There were bed linen, towels and toiletries. There was a wide selection of sweets for breakfast. A coffee machine was also available free of charge. We were able to park behind the building for free.

The bed was terribly creaky and soft.

Excellent location, in a beautiful old building very close by the highway and only a short drive to the center of Parma. Nice big parking lot. Comfortable rooms. The owner is available by the phone at all times and is very helpful.

Would have liked more blankets, or maybe warmer blankets. Breakfast didn't have any savoury options at all, just sweet. There were three types of cereal but no milk or yoghurt to eat it with.

Ok place for a night

Never saw a human being, not at check in, not at check out. Breakfast very basic.